We’re Hiring Operations Governance & Control Senior Officer

Job Category: MashreqBank EgyptJob Description: 1Job Title:Operations Governance & Control Senior OfficerDirect Supervisor:Operations Governance & Control Manager2Job PurposeEnsure control on all activities in line with all policies, procedures and delivery standard, ultimately reflecting in satisfactory audit rating and high level of customer satisfactions, and ensure all processes are in line with regulatory requirement.Assist in leading governance and controls activities in Egypt Operations. Quality Control Check assurance and strict governance over Operations units.
3DimensionsOperating BudgetNACapital Exp. Budget4Key Result AreasPerform daily QC Sample selection & testing activities across all operations units for CPC, Retail Ops, Trade finance , Compliance Operations & Corp. Ops. and communicate the checking results with Operation unit heads/managersError log and Customer complaints Monitoring and Tracking- DailyProcess refresher, Compliance guidelines, General Sanctions & RCSA trainings – QuarterlyTracking remediation for QC errors Investigate quality issues and assure receive the justification and corrective actions required from concerned units’ managers and assure properly maintaining of corrective actionsInvestigate and analyze the errors /incidents root cause and proper actionMaintain tracker for quality checks and prepare the performance MIS’s represents unit’s quality check resultsProvide the Governance & Control Manager by monthly QC summery dashboard unit wisePerforming the periodic control review activities and define issues & gaps to be enhanced in control environmentFollowing up RCSA & Risk Register review within different operations units assure proper submission in terms of time lines and adherence to policyTimely review and updation of the QC Framework and QC & MIS SOP – Annually or AdhocGate keeper for all the process SOP’s – Annually or AdhocBuilt and maintain strong and effective relationships with all business & operations groups to achieve bank goals and objectivesReview Operations central reports review to ensure no loss / error.Identify people training needs regarding governance and controls activitiesMonitor Operations related accounts and sundry lines for accuracy and reconciliation and following with unit heads the gap fixing if anySupport the Governance & Control assistant Manager in enhancement of Improve risk and audit profile of Operations.QC Calibration calls with the teams MonthlyEnsure the data cleansing and expired documents renewal tasks are done properly and on-time5 Operating Environment, Framework and Boundaries, Working RelationshipsInteraction with Operations units’ managers, Branches, MIS, Technology, GRC, ORM and Functional Ops Units in HO.Interaction with systems controls units, ICU, AFCG, UPA, Operations, Legal department, ORM and Business in order to develop procedures, processes and systems.Strict compliance with bank’s policy and procedures.Ensure that the workflow in Operations is going smooth and all problems are scheduled in a timely manner.Work closely with all operations functions and developing of solution for the complex problems
6Problem SolvingAdhere to group commitments to the customers within the requisite control environment.Follow through to closure on all waivers given to Operations functionsResolve all queries / deficiencies pertaining to the relevant processes, documents, customer requests in compliance with banks and central bank laid down procedure and guideline with regard to KYC etc.Manage problems relating to process and policy Operations FunctionsDeal with all the problems associated with multiple interdependences especially banking related systems.Resolve all queries / deficiencies pertaining to the relevant processes, and manage problems relating to process and policy
7Decision Making Authority & ResponsibilitySupport in approving operational processes and operating systems in Operations e.g. absence, delay or failure which could result in direct or indirect losses or negative impact on bank operations and customersResponsible for ensuring satisfactory audit risk rating from AFCG with the team contributing to improvement across OperationsResponsible for SOPs changesTo provide support to Operations team regarding the Controls problems that they may face it.Support in System access changes approvals
8Knowledge, Skills and ExperienceGraduate degree with 5-8 years’ experience in banking departments with experience of banking operations at lest for 2 years .Well rounded experience in Controls and clear understanding of banking business requirementInterpersonal skills with good communication skills with multi tasking capabilities.Coordination and basic Management skills.Good knowledge of banking products and regulations.Understand technical solution and implication.Job HolderDateLine ManagerApproved ByDateAbout Us:The leading financial institution in MENAWhile more than half a century old, we proudly think like a challenger, startup, and innovatorin banking and finance, powered by a diverse and dynamic team who put customers first.Together, we pioneer key innovations and developments in banking and financial services.Our mandate? To help customers find their way to Rise Every Day, partnering with them throughthe highs and lows to help them reach their goals and unlock their unique vision of success.Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.