Developer III – Software Engineering

Job Description:Role Proficiency:Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 – Software EngineeringOutcomes: * Understand and provide input to the application/feature/component designs; developing the same in accordance with user stories/requirements.

• Code debug test document and communicate product/component/features at development stages.
• Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.
• Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models
• Mentor Developer 1 – Software Engineering and Developer 2 – Software Engineering to effectively perform in their roles
• Identify the problem patterns and improve the technical design of the application/system
• Proactively identify issues/defects/flaws in module/requirement implementation
• Assists Lead 1 – Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisions

Measures of Outcomes: * Adherence to engineering process and standards (coding standards)

• Adherence to schedule / timelines
• Adhere to SLAs where applicable
• Number of defects post delivery
• Number of non-compliance issues
• Reduction of reoccurrence of known defects
• Quick turnaround of production bugs
• Meet the defined productivity standards for project
• Number of reusable components created
• Completion of applicable technical/domain certifications
• Completion of all mandatory training requirements

Outputs Expected:Code: * Develop code independently for the aboveConfigure: * Implement and monitor configuration processTest: * Create and review unit test casesscenarios and executionDomain relevance: * Develop features and components with good understanding of the business problem being addressed for the clientManage Project: * Manage module level activitiesManage Defects: * Perform defect RCA and mitigationEstimate: * Estimate timeeffort
resource dependence for one’s own work and others’ work
including modulesDocument: * Create documentation for own work as well as perform peer review of documentation of others’ workManage knowledge: * Consume and contribute to project related documentsshare point
libraries and client universitiesStatus Reporting: * Report status of tasks assigned

• Comply with project related reporting standards/process

Release: * Execute release processDesign: * LLD for multiple componentsMentoring: * Mentor juniors on the team

• Set FAST goals and provide feedback to FAST goals of mentees

Skill Examples: * Explain and communicate the design / development to the customer

• Perform and evaluate test results against product specifications
• Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models
• Estimate effort and resources required for developing / debugging features / components
• Perform and evaluate test in the customer or target environment
• Team Player
• Good written and verbal communication abilities
• Proactively ask for help and offer help

Knowledge Examples:

• Appropriate software programs / modules
• Technical designing
• Programming languages
• DBMS
• Operating Systems and software platforms
• Integrated development environment (IDE)
• Agile methods
• Knowledge of customer domain and sub domain where problem is solved

Additional Comments:Job Summary: We are seeking a skilled and proactive ServiceNow Administrator with 4–6 years of hands-on experience to support the configuration, administration, and maintenance of the ServiceNow platform. The ideal candidate should have a strong understanding of ITSM processes, platform administration, and be capable of handling day-to-day operational activities, including incident, problem, change, and configuration management. Key Responsibilities: • Perform daily administration, maintenance, and support of the ServiceNow platform. • Configure and maintain core applications such as Incident, Problem, Change, Service Catalog, Knowledge Management, CMDB, and Asset Management. • Manage user accounts, groups, roles, and permissions to ensure proper access controls. • Perform instance upgrades, patching, and plugin installations as required. • Monitor and maintain system performance and ensure platform availability and reliability. • Implement and manage update sets, workflows, UI policies, business rules, and client/server scripts. • Coordinate and support ServiceNow platform integrations with other tools via REST/SOAP APIs or MID Server. • Work closely with developers, functional leads, and business stakeholders to ensure platform alignment with organizational needs. • Support ServiceNow reporting and dashboards, including performance analytics. • Troubleshoot platform issues and manage problem resolution and root cause analysis. • Ensure compliance with governance, security, and data integrity standards. Mandatory Skills & Qualifications: • 4–6 years of hands-on experience in ServiceNow platform administration. • Strong understanding of ITSM processes and ServiceNow ITSM modules. • Proficiency in ServiceNow platform configuration, including forms, fields, views, ACLs, and notifications. • Knowledge of Service Catalog, Flow Designer, Workflows, and Approvals. • Experience in managing roles and access control rules (ACLs). • Good understanding of CMDB structure and configuration item (CI) relationships. • Experience with reporting, dashboards, and Performance Analytics. • Basic knowledge of scripting (JavaScript, Glide API) within the ServiceNow environment. • Familiarity with Instance Cloning, Update Sets, and Application Deployment lifecycle. • Strong communication and documentation skills. Preferred Skills: • ServiceNow Certified System Administrator (CSA) certification. • Exposure to ITOM, HRSD, CSM, or IRM modules is a plus. • Experience working in an Agile/Scrum environment. • Familiarity with MID Server and integration troubleshooting. • Understanding of platform performance tuning and syslog analysis. • Knowledge of ATF (Automated Test Framework) for basic test creation. Soft Skills: • Strong analytical and problem-solving abilities. • Excellent interpersonal and collaboration skills. • Ability to work in a team-oriented and fast-paced environment. • Customer-focused mindset with attention to detail.Skills:Itsm,Servicenow,CmdbAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.