Developer III – Software Engineering

Job Description:Role Proficiency:Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 – Software EngineeringOutcomes: * Understand and provide input to the application/feature/component designs; developing the same in accordance with user stories/requirements.

• Code debug test document and communicate product/component/features at development stages.
• Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.
• Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models
• Mentor Developer 1 – Software Engineering and Developer 2 – Software Engineering to effectively perform in their roles
• Identify the problem patterns and improve the technical design of the application/system
• Proactively identify issues/defects/flaws in module/requirement implementation
• Assists Lead 1 – Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisions

Measures of Outcomes: * Adherence to engineering process and standards (coding standards)

• Adherence to schedule / timelines
• Adhere to SLAs where applicable
• Number of defects post delivery
• Number of non-compliance issues
• Reduction of reoccurrence of known defects
• Quick turnaround of production bugs
• Meet the defined productivity standards for project
• Number of reusable components created
• Completion of applicable technical/domain certifications
• Completion of all mandatory training requirements

Outputs Expected:Code: * Develop code independently for the aboveConfigure: * Implement and monitor configuration processTest: * Create and review unit test casesscenarios and executionDomain relevance: * Develop features and components with good understanding of the business problem being addressed for the clientManage Project: * Manage module level activitiesManage Defects: * Perform defect RCA and mitigationEstimate: * Estimate timeeffort
resource dependence for one’s own work and others’ work
including modulesDocument: * Create documentation for own work as well as perform peer review of documentation of others’ workManage knowledge: * Consume and contribute to project related documentsshare point
libraries and client universitiesStatus Reporting: * Report status of tasks assigned

• Comply with project related reporting standards/process

Release: * Execute release processDesign: * LLD for multiple componentsMentoring: * Mentor juniors on the team

• Set FAST goals and provide feedback to FAST goals of mentees

Skill Examples: * Explain and communicate the design / development to the customer

• Perform and evaluate test results against product specifications
• Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models
• Estimate effort and resources required for developing / debugging features / components
• Perform and evaluate test in the customer or target environment
• Team Player
• Good written and verbal communication abilities
• Proactively ask for help and offer help

Knowledge Examples:

• Appropriate software programs / modules
• Technical designing
• Programming languages
• DBMS
• Operating Systems and software platforms
• Integrated development environment (IDE)
• Agile methods
• Knowledge of customer domain and sub domain where problem is solved

Additional Comments:A ServiceNow CMDB (Configuration Management Database) job description typically involves managing and maintaining the accuracy, consistency, and completeness of the CMDB within the ServiceNow platform. This includes tasks like overseeing data governance, defining Configuration Items (CIs), managing relationships, and supporting discovery activities. The role also involves ensuring data integrity, supporting IT operations, and aligning IT infrastructure with business goals. Key Responsibilities and Skills: • CMDB Management: Maintaining and enhancing the CMDB to ensure data accuracy and integrity. • Data Governance: Overseeing data structures, data quality, and CMDB policies. • Configuration Items (CIs): Defining and classifying CIs, establishing naming conventions, and managing relationships. • Discovery and Mapping: Supporting ServiceNow discovery processes and mapping CIs to ensure accurate and complete data. • Integrations: Developing and maintaining integrations that populate the CMDB with data from other systems. • Reporting and Analytics: Configuring and maintaining CMDB health dashboards and reports to track data quality and CMDB health. • ITIL and IT Operations: Supporting IT service management processes, including incident management, problem management, and change management. • Technical Skills: Strong understanding of data modeling, data structures, SQL databases, and ServiceNow platform. • Communication and Collaboration: Working with IT teams and stakeholders to ensure data accuracy and align CMDB with business goals. Additional Responsibilities: • CMDB Data Audits: Regularly assessing CMDB effectiveness and recommending improvements. • CSDM Alignment: Ensuring CMDB data is aligned with the Common Service Data Model (CSDM) framework. • Training and Documentation: Developing training materials and documentation for CMDB users. • Problem Solving and Troubleshooting: Investigating and resolving issues with ServiceNow discovery and CMDB data.Skills:Servicenow,Servicenow Admin,Database Management,Database AdministrationAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.