Hiring for Associate – CRM and Client management – Pharma industry – Mumbai

Designation : Associate – CRM and Client managementLocation – BKCExperience: 3.0 Year(s) To 5.0 Year(s)Work Time – 9 AM to 5 PMWork Days – Monday to Saturday (Sunday off)Salary – Best in Industry, Other benefits- PF, Mediclaim, bonus,24 days paid leaves and Bus Facility.It will be on role of Talisman HR Solutions Pvt Ltd payroll and auto renewable contractKey job responsibilities:

• Customer facing experience in pharma industry,
• Providing analytical support to Businesses by developing dashboards and automating reports.

• Dashboard creation for Field efforts KPIs and preparing insights for business review.

• Extraction of reports and SFA MIS requirements for internal customers
• Ensuring MIS / SOP all major reports and mailers are completed and shared on time to respective management and stakeholders.
• Ability to confront and resolve issues.
• Responsible for the admin and backend maintenance activities and setups for SFA systems.

• Support direct manager with the operational conversion of the BPA strategic goals within a dedicated area of the business Works with direct managers to support decision-making and general projects.
• Provide analysis or reporting with particular emphasis on accuracy, compliance, and timeliness of data provided. Ensure ongoing business performance is appropriately monitored and measured and drive early warning for re-direction of resources with Business Partners. Ensure integrity of data provided by commercial teams and provide value-added; provide recommendations on forecast accuracy improvement.

Preferred qualifications:

• Graduation / Postgraduate in any stream

Skills required:

• Excellent knowledge of Advanced Excel Skills. Preferred knowledge of Macro, Power Query, Power Pivot) and PowerPoint presentation.
• Experience/knowledge of salesforce.com or any other CRM platform in the Pharma industry.
• Good communication skills & Stakeholder management.
• Demonstrates excellent ability to develop both tactical and strategic solutions to issues.

Experience – 3-5 years’ experience in Customer Connect. Project management experience will have added advantage.