We’re Hiring QA/QC Role-Nagpur- 5+ Years

QA / QC Engineer (SME) – 5+ Years – NagpurYour Future Employer:A globally recognized digital engineering organization delivering innovative technology solutions across industries. The company is known for working on cutting-edge platforms, cloud-based solutions, and customer-centric engineering services with a strong focus on quality and excellence.About the Profile:We are hiring an experienced QA / QC Engineer (Subject Matter Expert) with strong exposure to quality assurance, quality control, and technical support. The role requires hands-on experience in cloud platforms, incident management, troubleshooting, and customer-facing support, ensuring high-quality service delivery and customer satisfaction. This position is based in Nagpur and requires work from office with rotational shifts.Responsibilities:Respond to, diagnose, resolve, and track customer issues via phone, email, chat, and social channels within defined SLOsHandle escalations and provide high-touch support for priority customersPerform root cause analysis using diagnostic tools, QA/QC processes, and knowledge basesCollaborate with engineering teams to report bugs, suggest fixes, and improve product qualityAssist and guide lower-tier support teams on complex technical issuesMaintain ≥90% quality adherence in customer interactions and follow internal QA/QC standardsMonitor business impact, prioritize issues, and ensure timely resolutionCreate, maintain, and improve troubleshooting guides, QA/QC documentation, and best practicesContribute to community forums, internal knowledge bases, and documentation repositoriesRequirements:5+ years of experience in QA/QC, technical support, or customer-facing engineering rolesStrong experience with cloud platforms (AWS, GCP, Azure)Knowledge of REST APIs, SQL, software debugging, and system-level troubleshootingExperience in incident management and escalation handlingFamiliarity with bug tracking tools, QA tools, and knowledge management systemsExcellent analytical, problem-solving, and communication skillsCustomer-focused mindset with strong attention to detailAbility to work independently and guide/mentor other team membersGraduation is mandatory (Provisional Certificate & Consolidated Marks Memo required)Willingness to work from office in rotational shifts (5 working days, 2 week offs)Must be available to join immediatelyLocation: NagpurWhat’s in it for You:Opportunity to work on innovative and challenging projects using modern technologiesExposure to global customers and complex technical environmentsStrong focus on professional growth and skill developmentCollaborative and growth-oriented work cultureCompetitive compensation, benefits, and performance bonus programsModern and comfortable office facilitiesReach Us: If you feel this opportunity is well aligned with your career progression plans, please feel free to reach me with your updated profile at disha.arora@crescendogroup.in for a confidential discussion on the role.Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Note: We receive a large volume of applications daily. If you do not hear back within one week, please assume your profile has not been shortlisted. Your patience is appreciated.Fraud Alert: Scammers may misuse Crescendo Global’s name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at and report any suspicious activity immediately.Keywords: QA Engineer, QC Engineer, Subject Matter Expert, Technical Support, Cloud Support, AWS, Azure, GCP, REST API, SQL, Incident Management, Escalation Handling, Bug Tracking, Customer Support, Quality Assurance, Nagpur Jobs, Work From Office, Rotational ShiftsCrescendo Global: Your trusted Leadership Hiring & Recruitment Firm in India. Fortune 500 clients rely on us to find the right talent at the right time. Explore opportunities in Mumbai, Gurgaon…