We’re Hiring Manager-Digital Quality User Acceptance & Accessibility Testing

About Delta Air LinesAbout the CompanyDelta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune’s Top 50 Most Admired Companies list. The company’s strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME’s inaugural list of the “World’s Best Companies,” coming in at No. 12 – the only U.S. airline in the top 155. TIME’s award is based on three criteria: employee satisfaction, revenue growth and sustainability.Delta’s people-first culture continues to be recognized, earning the airline a spot on Fortune’s 100 Best Companies to Work For® list for the fifth year. Delta is the only airline included on the 2024 list.Additionally, Delta earned a coveted spot, on Fast Company’s list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.About the Delta Technology Hub (DTH), BangaloreDelta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.Job DescriptionKEY RESPONSIBILITIES:

• Lead and develop a diverse, high-performing and innovative team of Production Quality and Accessibility Testing professionals, including mentoring and applying standards in people manager and organizational leader.
• Oversee the planning, coordination, and execution of user acceptance testing and accessibility testing for digital products, including delta.com and Fly Delta releases. Ensure digital experiences meet accessibility standards (e.g., WCAG 2.1 AA) and regulatory requirements (e.g., ADA, Section 508), collaborating with accessibility specialists and cross-functional teams to identify and remediate issues.
• Discover ways to improve defect mitigation across all levels of the organization inclusive of using customer and Reservations specialists feedback, web analytics data, and industry trends to understand reported issues.
• Manage, research, and resolve executive inquiries and/or issues raised by the Department of Transportation, including accessibility-related concerns.
• Work closely with IT and cross-functional commercial and operational business teams to successfully drive, implement and deliver on acceptance testing and defect resolutions
• Oversee prioritization, tracking, validation, and resolution of defects with the Product Manager(s) and the IT teams.
• Ability to explain technical and business processes and articulate in-depth knowledge of the Digital Operations, user acceptance and accessibility testing, and defect management process to a wide audience.
• Advocate for inclusive design and accessibility standards across the digital product lifecycle.

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):Qualification:

• A bachelor’s degree in business, Technology, Human-Computer Interaction, or related field and 12 + years of work experience. Minimum 5 years people experience

Work Experience:

• Strong leadership skills, written and oral communication skills, positive attitude, and able to manage change successfully in a fast-paced environment
• Working experience in UAT, QA, and project management

Technical competency:

• Working knowledge of accessibility standards and guidelines (e.g., WCAG, ADA, Section 508) and experience managing accessibility testing efforts.
• Familiarity with assistive technologies (e.g., screen readers, voice recognition software) and accessibility testing tools (e.g., Axe, JAWS, NVDA, WAVE).
• Experience with SDLC and Agile.
• Proven track record of successfully working in a cross-departmental team environment and delivering results on time and on budget
• Must be a self-starter that can work independently
• Self-disciplined, organized and team-oriented
• Positive attitude, & able to manage change successfully in a fast-paced environment
• Practices safety-conscious behaviors in all operational processes and procedures
• Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment
• Experience in Resource Allocation, Capacity Planning & Resource utilization
• Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement.

Behavioral Competencies:

• Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust.
• Ability to build and sustain robust networks across internal and external customers.
• Being a coach/mentor/advisor to drive continuous team development and growth.
• Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes.
• Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customers perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):

• Knowledge of Delta Air Lines and/or the airline industry, travel landscape and consumerbehavior
• Experience with tools such as Agility, QLM, QTest.
• Experience with any Global Distribution Systems is a plus.
• Experience with a Mobile Devices tool is plus.
• Experience with Automation testing is an added advantage with experience with Java or C#.
• Experience with process improvement and streamlining based on new requirements
• Experience with end-to-end testing of large projects
• Experience with mainframe testing
• Familiar with cloud technologies AWS is preferred.
• Experience with Generative AI solutions.

ID: DELMR03