Senior Associate – Program Manager, Student Success

Why IIDE:At IIDE, we are committed to fostering a supportive and collaborative environment where professionals can thrive while making a meaningful impact. As Asia’s most trusted digital marketing institute, we offer competitive compensation and abundant growth opportunities. Join us in shaping the future of education and empowering students to succeed in the dynamic digital landscape.About the Role:As the Senior Associate – Program Manager, Student Success (PG Programs) for our flagship 11-month offline Postgraduate Program in Digital Marketing, you will play a crucial role in overseeing program delivery and ensuring exceptional student experiences. This leadership role requires managing end-to-end program operations, enhancing student satisfaction, and driving operational excellence while leading a dynamic team.What You’ll Do:Program Oversight:Supervise the seamless delivery of the 11-month PG program, ensuring all milestones, from onboarding to graduation, are met with excellence.Own the entire student lifecycle, focusing on engagement, retention, and satisfaction throughout the program.Monitor and improve CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), driving efforts to achieve and maintain high benchmarks.Escalation and Issue Management:Manage and resolve escalations effectively, providing timely solutions to student/trainer concerns.Delegate and monitor daily tasks among team members, ensuring they align with organizational goals and program standards.Team Leadership:Mentor & Work alongside a team of 3-5 professionals, ensuring smooth operations and fostering a culture of collaboration and accountability.Collaborate with academic teams to schedule trainers and manage faculty resources efficiently while adhering to budget constraints.Academic Event Management:Plan and oversee key program events such as orientation, project presentations, internships, co-curricular activities, and convocation, ensuring they run smoothly and meet objectives.Maintain a balance between internal and external faculty while adhering to quality standards and cost considerations.Process and Operational Efficiency:Define and streamline workflows for program delivery, ensuring optimal outcomes for students and trainers.Leverage tools and systems, including ticketing software, to manage queries and processes effectively.Data-Driven Insights:Continuously monitor attendance, assignment submissions, internships, placement data, and retention trends to identify areas of improvement.Utilize data to generate actionable insights and implement strategies that enhance student success and program effectiveness.Industry EngagementReach out to industry professionals for guest sessions via LinkedIn, enhancing the learning experience.Provide ongoing support to trainers, addressing course delivery-related queries.Career Development AssistantAssist students in resume building, interview preparation, and job search strategies.Offer guidance to help students achieve their career aspirations.Work with students to identify their strengths and interests.Stakeholder Collaboration:Work closely with cross-functional teams, including admissions, placement, and academic leadership, to align efforts and optimise outcomes.Partner with placement teams to ensure high placement rates and positive career outcomes for students.Additional Duties:Take on other responsibilities within the broad scope of program management as directed by senior management.Who You Are:Must-Have:4-6 years of professional experience in a student-facing role, preferably within education or ed-tech.Proven leadership experience in managing teams of 3-5 members with demonstrated success in achieving collective goals.Strong analytical skills and a problem-solving mindset, with a track record of driving innovative solutions.Exceptional communication skills with the ability to manage multiple stakeholders effectively.Ability to thrive in high-pressure environments while maintaining a positive and energetic attitude.Should Have:Proficiency in using ticketing software and other operational tools for efficient query and process management.Experience in process optimization and implementing strategies to enhance operational efficiency.Nice to Have:Certifications or training related to education management, leadership, or process improvement.Additional skills or experience that add value to program delivery and student success.Compensation and Details:Designation: Senior Associate – Program Manager, Student Success (PG Programs).Compensation: As per company standardsExperience: Minimum 4-6 years.Age: 25–35 years.