We’re Hiring ZMO 18007 – Reservations Manager (CPT)

Employer DescriptionReputable Hotel in Cape TownJob DescriptionOur client, based in Cape Town is seeking a Reservation Manager to lead their reservations team. They are looking for an experienced individual with strong leadership, communication and organizational skills. Someone who thrives in managing operations, coordinating guest bookings and ensuring exceptional service delivery.Key Responsibilities:

• Maximize sales and marketing opportunities while adhering to the hotels policies, procedures and standards
• Ensure exceptional customer service is consistently delivered when processing reservations and guest requests
• Apply and interpret human resource policies and legislative requirements for efficient implementation
• Foster effective interdepartmental collaboration to anticipate and exceed guest expectations
• Oversee room inventory management with strict adherence to checklists and established systems
• Safeguard the accuracy and integrity of the property management system, including guest profiles, history and sales/marketing data
• Manage the revenue management system in line with hotel standards and audit requirements
• Contribute to high-quality service delivery both independently and as part of a team

Qualifications

• Matric (NQF Level 4) with strong numeracy, verbal and written English skills
• Diploma or degree from a recognized hotel or tourism school
• At least 3 years experience in a similar role within the hospitality or tourism industry

Skills

• Strong leadership and team management
• Excellent communication and customer service skills
• Proficiency in reservation/property management systems and MS Office
• Revenue management and forecasting ability
• Organizational, planning, and problem-solving skills
• Attention to detail with data accuracy and compliance awareness

Benefits

• Medical Aid contributions
• Retirement fund