We’re Hiring Virtual Assistant – E-commerce & Operations Support

JOB OVERVIEWWe are seeking a detail-oriented and organized Virtual Assistant to
support our daily business operations and help to create, document, and organize our business processes. This role is essential to maintaining smooth order processing, customer service, and administrative workflows. The ideal candidate will be comfortable working with multiple software platforms and can manage routine tasks with accuracy and efficiency.Key Responsibilities
Order Processing & Invoicing
? Process orders in QuickBooks Online (QBO), including converting purchase orders to invoices and sales receipts
? Handle manual order entry with attention to detail and accuracy
? Manage EDI customer invoicing, including reviewing and sending invoices to customers
? Handle wholesale credits and order tracking
? Send invoices to wholesale customers as neededSales Manager Support
? Support the sales manager by responding to requests from sales representativesCustomer Service & Returns Management
? -Process returns and exchanges through Shopify
? Perform basic customer service tasks with Shopify customers via email.Order Queue & Workflow Management
? Monitor and manage the order queue daily
? Move orders through processing stages systematically
? Print orders and update order statuses
? Verify that orders have been properly invoicedHiring Support
? Screen resumes for specific positions on Indeed as needed
? Review candidate qualifications against established criteria
? Categorize candidates and forward qualified applicants to hiring managers
? Maintain organized candidate data and follow communication guidelinesRequired Qualifications
? Proven experience as a virtual assistant or in an administrative role
? Proven experience writing, modifying and organizing standard operating procedures/work instructions
? Excellent attention to detail and accuracy in data entry
? Proficiency with Microsoft Excel or other spreadsheet tools
? Strong organizational and time management skills
? Reliable internet connection and professional home office setup
? Ability to follow detailed procedures and checklistsPreferred Qualifications
? Familiarity with QuickBooks Online
? Experience with e-commerce platforms (Shopify experience preferred)
? Familiarity with EDI systems (TrueCommerce)
? Experience in resume screening or recruitment supportWork Details
? Position Type: Remote/Virtual
? Hours: Variable based on seasonal business needs. Candidate will need to perform a minimum of 0.5 hour of work per weekday (checking queues to see if any action is needed).o September through February: 5-10 hours per week
o March through August: 20-30 hours per weekSKILL REQUIREMENT