We’re Hiring Track Manager – CA Autosys, PowerShell, Python

We use cookies for the best user experience on our website, including to personalize content & offerings, to provide social media features and to analyze traffic. By clicking “Accept All Cookies” you agree to our use of cookies. You can also manage your cookies by clicking on the “Cookie Preferences” and selecting the categories you would like to accept. For more information on how we use cookies please visit our and Modify Cookie PreferencesReject All Cookies Accept All CookiesTrack Manager – CA Autosys, PowerShell, PythonIndiaJob DescriptionTrack Manager – CA Autosys, PowerShell, PythonHyderabad, TelanganaJob SummaryJob Description: Senior Manager – Service Transformation, Automation & GenAILocation: Hyderabad (Hybrid / Work from Office as per business requirement)Role Summary:
The Senior Manager – Service Transformation, Automation & Generative AI is responsible for driving operational excellence by identifying, designing, and implementing automation and Generative AI solutions across service delivery environments. The role focuses on stakeholder collaboration, service desk process optimization, business case development, ROI realization, and scalable deployment of automation-led transformation initiatives.Key Responsibilities:1) Stakeholder Management & Governance
– Engage with business units, service delivery teams, IT operations, and leadership stakeholders to understand operational challenges and improvement opportunities
– Conduct regular governance and review meetings with stakeholders
– Align automation and AI initiatives with business objectives and service-level commitments
– Build strong cross-functional relationships to drive transformation adoption2) Service Desk & Process Review
– Perform detailed assessments of service desk and operational processes
– Identify inefficiencies, manual tasks, and repetitive workflows suitable for automation
– Conduct process maturity and optimization reviews
– Establish baseline metrics such as ticket volume, resolution time, cost per ticket, productivity metrics, and SLA compliance3) Automation & Generative AI Opportunity Identification
– Identify automation, AI, and GenAI use cases across service delivery functions
– Evaluate feasibility, business value, and implementation complexity
– Define solution architecture and transformation roadmap
– Collaborate with technical teams to design automation workflows and AI-enabled solutions4) Business Case Development & ROI Analysis
– Develop detailed business cases for automation and GenAI initiatives
– Quantify expected benefits and cost savings
– Conduct financial analysis including ROI, payback period, cost-benefit analysis, and productivity savings
– Present proposals to leadership for approval5) Project Management & Solution Deployment
– Lead end-to-end implementation of approved automation and AI initiatives
– Define project scope, timelines, milestones, and deliverables
– Coordinate with development, operations, and infrastructure teams
– Manage risks, dependencies, and issue resolution
– Ensure successful deployment and transition to operations6) Scaling & Continuous Improvement
– Identify opportunities to scale successful solutions across multiple accounts or projects
– Establish automation and AI adoption frameworks
– Maintain a pipeline of transformation initiatives
– Continuously monitor performance and optimize deployed solutions7) Reporting & Success Story Development
– Track benefits realization and performance metrics
– Prepare executive dashboards and transformation reports
– Document case studies and success stories after Proof of Concept (POC)
– Showcase value delivered through automation and AI initiativesQualifications:
– Graduate in any discipline (Bachelor’s Degree required)
– Minimum 5 years of total work experience
– Experience in service operations, process improvement, automation, or digital transformation is preferredSkills:
– Stakeholder management
– Experience in deployment of AI solutions
– Negotiation skills
– Excellent presentation and communication skillsKey Responsibilities1. Lead end-to-end operations management by leveraging CA Autosys to schedule, monitor, and optimize complex enterprise job workflows, ensuring high system availability and timely incident resolution.
2. Drive automation and process improvement initiatives using PowerShell and Python to streamline manual tasks, enhance operational efficiency, and reduce error rates across support processes.
3. Architect and implement advanced monitoring and reporting solutions using EMS Platform tools and scripting to provide real-time visibility into job statuses, failures, and performance metrics.
4. Champion root-cause analysis and coordinate expert-level problem resolution for critical incidents related to job scheduling, automation scripts, and platform integrations.
5. Mentor and guide support teams in the adoption of best practices for CA Autosys, PowerShell, and Python, fostering technical growth and knowledge sharing within the team.
6. Collaborate with stakeholders and internal teams to translate complex client requirements into robust operational solutions, ensuring alignment with business objectives and SLA commitments.
7. Evaluate, recommend, and integrate innovative tools and automation frameworks to advance organizational process maturity and support continuous service improvement.Skill Requirements1. Excellent Command Of Powershell Scripting For Automation And Systems Management.
2. Excellent Python Skills For Developing Automation Scripts And Integrating Monitoring Solutions.
3. Advanced Proficiency With Ems Platform Tools For Monitoring, Reporting, And System Integration.
4. Expert ProblemSolving And RootCause Analysis Capabilities In Complex Operational Environments.
5. Excellent Ability To Mentor, Guide, And Empower Technical Teams In Operational Excellence.
6. Advanced Understanding Of Itil Processes, Incident And Change Management, And SlaDriven Operations.Other Requirements1. Optional but valuable: CA Certified Autosys Professional, Microsoft Certified: PowerShell Automation, Python Institute PCAP CertificationInformation at a GlanceWhy HCLTech?At HCLTech, you’ll supercharge your potential. You’ll find your career. And you’ll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.Copyright © 2025 HCL Technologies Limited×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can’t be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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