We’re Hiring Software Support Engineer (ERP / Accounting Systems)

MohonLokasi Kerja Berhampiran Stesen

• Jalan SS 21/39 Petaling Jaya Selangor Malaysia 47400

Penerangan KerjaKelayakanWe are looking for a dedicated Software Support Engineerto join our team and serve as thefirst point of contact for customers experiencing software-related issues.This role requires strong technical troubleshooting skills, analytical thinking, and excellent communication abilities to ensure timely and effective resolution of customer inquiries while delivering a high standard of customer service.Job RequirementsBachelor’s degree in Information Technology, Computer Science, Accounting, Finance, or related fields.Prior experience in Software Support, Application Support, or Technical Support roles.Strong analytical and problem-solving skills with the ability to troubleshoot technical issues.Excellent communication skills (both verbal and written).Strong customer service mindset with patience and empathy when handling customer inquiries.Ability to prioritize tasks and manage multiple support requests effectively.Experience supporting ERP, accounting, or enterprise software systems is an advantage.Preferred Skills (Advantage):Experience with ERP or accounting software (e.g., AutoCount, NetSuite, SAP, etc.)Basic understanding of accounting workflows or business processesFamiliarity with SQL, databases, or system integration troubleshootingIf you enjoy solving problems, learning new technologies, and helping businesses succeed through software solutions, we would love to hear from you.TanggungjawabServe as the first-level support for software-related inquiries through phone, email, and the support ticketing system.Troubleshoot reported issues, identify root causes, and provide timely and effective resolutions.Analyze problems and recommend practical and reliable solutions to customers.Test and validate fixes or workarounds before deploying them to ensure issues are fully resolved.Escalate complex issues to the technical or development team when necessary.Maintain accurate and detailed records of support cases, troubleshooting steps, and resolutions.Gather and document customer feedback to support continuous product and service improvement.Work closely with internal teams to ensure high-quality customer support and service delivery.Career DevelopmentThis role offers opportunities to grow into positions such as:Senior Application Support EngineerERP Consultant / Implementation ConsultantBusiness Systems AnalystCustomer Success ManagerManfaat

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• EIS
• Training Provided
• Performance Bonus

KemahiranTechnical Support Customer Service Software Troubleshooting Problem Solving Communication Skills Accounting Software Payroll SoftwareCara nak pergi ke iDynamics Software Sdn Bhd guna pengangkutan awam?Petaling JayaPengangkutan Awam BerdekatanMRTTAMAN TUN DR ISMAIL1.0 kmBANDAR UTAMA1.4 kmPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.