We’re Hiring CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVEETOBICOKE, ONFULL TIME, M-F; 8:30am – 5:00pm$55k-65kSynergie is currently seeking a CSR for our client, a solution provider for loss prevention in retail environments.RESPONSIBILITIESTroubleshoot customer issues and/or direct customers to appropriate personnel to resolve issues

• Creating Service tickets in Navision/CRM and dispatching them appropriately
• Creating Sales Orders, ReOrders, Process Purchase Orders, Assist with invoicing process
• Process documents, forms, and transactions according to company policy and prepare customer files, invoices, work orders, and other related files or reports as necessary or appropriate
• Logging in and managing customers online service request portals like Wal-Marts Retail Link, Sobeys Verisae, Service Channel, Ariba, Officetrax
• Managing Customer PO’s on online portals as necessary.
• Answering incoming calls, or Emails, directing them appropriately.
• Scanning and filing documentation as necessary.
• Perform other related duties as assigned

REQUIREMENTSStrong Customer Service Background

• Experience with customer Portals such as Verisae, Officetrax, Service Channel
• Strong MS Office experience including Excel
• CRM Microsoft Dynamics Navision Operation (or comparable software system)
• Bilingual French/English is a strong asset

If this sounds like you and you’re ready to grow your career with a great team, we’d love to hear from you-apply today