We’re Hiring Customer Service Agent – CAF Cafe

CAF Cafe is Hiring!Responsible for handling customer concerns and complaints promptly and professionally, while delivering excellent support across calls and social media platforms in line with brand standards and guidelines.Key Responsibilities:

• Handle customer complaints, concerns, and inquiries professionally and in a timely manner
• Listen attentively, show empathy, and resolve issues to ensure customer satisfaction
• Escalate unresolved matters to Operations Management when required
• Support catering and event reservations via phone and social media platforms
• Coordinate reservation details with the events team and provide confirmations to customers
• Maintain customer complaint logs and follow up with Operations to ensure closure
• Obtain required approvals for complimentary items in line with brand guidelines

Apply Now