Technical Trainer(Pharma)

Job Role & Responsibilities:OBJECTIVE:Drive Training & Development for employees’ with the ultimate goal of creating a wow experience to the customers.Training:

• Training Need Identification and Analysis; customization of Training Methodology
• Preparation of Monthly Training Calendar
• Coordinate and deliver Training (Internal) in supervisory development, soft-skills, technical and processdriven for frontline associates and achieving training man days
• Plan and deliver induction to new hires on bi-monthly basis
• Plan and deliver new hire’s training program on bi-monthly basis
• Plan and deliver existing employees training program
• Plan and conduct on the job training in SAP/BOT as per business requirements

HR Coordination:

• To receive the list of new joiners eligible for induction and new hire training as per the training

Calendar

• To submit the attendance of trainees undergoing induction and new hire training
• To track three monthly assessments of trainees and carry out counselling whenever required
• To help solve issues related to attendance, ID card, uniform etc.

Budget & MIS:

• Generate and maintain training related employee database
• Prepare and report fortnightly Training plan and MIS both for supervisor(s) and frontline associate(s) to the Training coordinator
• Record actual monthly training expenditure in training MIS

Operations & Customer Service:

• Encourage and direct supervisors for collecting customer feedback forms
• Collect relevant issues during branch visit and coordinate with concerned in operations for solutions
• Liaison with the concerned in operations to deliver operations modules during New hire training

Desired Skills & Knowledge:

• Self-motivated, fluent communication in respective Regional Language & English is a must. (Mandatory)
• Presentation and interpersonal skills with a passion for delivering training, a flair for customer service and sharing responsibility.
• This job will require travelling within the region across retail/hospital based pharmacies for OJT training at our pharmacy stores.
• Act as a subject matter expert to the trainees and solve their queries, doubts, problems at the store during on-job-training (OJT).
• Having good conceptual understanding of pharmacy practice and the pharma retail industry will be an added advantage.

QualificationM. Pharm or B. Pharm is must
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