Technical Engineer, Service

HeaderThis job description is a summary of the typical job duties and requirements that are essential to the evaluation of the job and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. On occasion, individuals classified on this job may be required to perform functions of a higher or lower skill level not included in this job description.Job Summary/PurposeJob Summary/Purpose: Receives allocated work, examines and assesses work under guidance of the allocated technicians, repair works of semi skilled nature on a variety of vehicles mechanical parts (Engine, Transmission, Suspension etc.) and other parts when required. If designated for Service Reception, the Technical Engineer must meet the customers’ expectations as per TSA 21 procedures.Job ResponsibilitiesJob Summary/Purpose:
Receives Allocated work, examines and assesses work under guidance of the allocated technicians, repair works of semi-skilled nature on a variety of vehicles mechanical parts (Engine, Transmission, Suspension etc.) and other parts when required. If designated for Service Reception, the Technical Engineer must meet the customers’ expectations as per TSA 21 procedures.Responsibilities:
 Strategic:
1. NA
 Operational:
1. Assist technicians to carry out repair work of mechanical, electrical, welding or painting nature.
2. Assist Front Line employees on the day-to-day activities or any new trainee.
3. Carry out straightforward, medium repair work under general supervision of new trainee supervisor at location and observe repair work done by the assigned technicians.
4. Disassemble, dismantle, and reassemble parts of engine, electrical systems under instructions and supervision.
5. Perform duties of normal nature in any area of trade specialization.
6. Be familiar with Toyota Kodawari Program and its implementation.
7. Be familiar with and follow up with the monthly FIR cases and reports of the designated service branch.
8. Ensures full knowledge of all the related workflows of the designated service branch.
9. Need to be able to deal with both internal and external customers with a target of 100% satisfaction.
10. Comply with Group standards for housekeeping, personal safety and appearance.
11. Collaborate with service advisors to enhance the customer experience through technology, such as touch-screen interfaces, personalized settings etc. People Management:
1. NA
 Prepare periodic and ad hoc reports and presentations.
 Document and maintain records of activities and process workflows on the internal communication portals.
 Adhere to Al-Sayer Group policies and health and safety regulations.
 Perform other duties as requested by management.Job Responsibilities Continued..Education – PrimaryDiploma (12th Standard + 2 or 3 years Diploma)Experience – Primary3Education – AlternateVocational CertificateExperience – Alternate5CPC Experience1 year in previous gradeLingusitic AbilitiesEnglishTechno-Functional CompetenciesB-Policies and ProceduresB-Products and ServicesB-Document Archival, Security and ManagementB-Quality ControlBehavioral Competencies5 – Customer Orientation5 – Achievement Orientation5 – Impact and Influence5 – Execution Excellence5 – Personal Effectiveness5 – Problem SolvingCertificationsFooterThe information contained in this Job profile is the property of Al- Sayer Group. It must not be copied or used for commercial or other purposes without prior written consent of the Management of Al-Sayer Group.
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