Team Lead Riders (Arabic-speaker)

Company DescriptionSince launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.Job DescriptionA Team Lead Rider will assist the Rider Supervisor in the performance of riders, managing the assigned outsourced companies, and supervising Rider Coordinators.What’s On Your Plate?Monitor and improve Rider Performance and ComplianceManage rider roster with proper allocation of shifts/breaks/off-days etcSetting up a performance improvement plan to improve the performance of low-performing ridersMonitor riders’ performance on an individual level and be responsible for coaching/warning ridersPrepare a late login list and share it with all 3PLsMeet with 3PL SupervisorsMonthly zone meeting with 3PLs to discuss performance and updatesSupervise the Coordinators that assist dispatchers over communication channels related to ridersEnsure compliance with rider equipment.Develop the team in coordination with regional rulesSupport the team through all processes in achieving talabat goalHandle Rider Supervisors’ duties in their absenceWhat Did We Order?Bachelor’s Degree graduate2-3 years of experience in the food/grocery tech industry is highly preferredProficient in Google Suite tools: GDoc, GSheet, GSlides, GForms, etcStrong communication skills, both written and verbal. Fluency in Arabic and English languages is requiredInfluencing and negotiation skills: good public speaking and presentation skillsPeople management skills: experience in managing a large group of peopleStakeholder management skills: experience in dealing with cross-cultural team members and cross-functional teamsAbility to analyze data and derive insights from comprehensive data reportsAbility to deal with ambiguity, work under pressure, handle stress
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