Service Director – Friendship of Forest City

At the Friendship Automotive, our customers are friends and our Team Members are family. In 5 states and 8 cities with 18 locations, we’re looking to add talent to our growing team! Come develop your career with an award-winning, customer-focused automotive group.We’re looking for a SERVICE DIRECTOR to join our team at FRIENDSHIP AUTOMOTIVE!Responsibilities:

• Hire, effectively train, and supervise all service department personnel
• Enforce safety requirements
• Work closely with the Fixed Operations Director
• Create and exceed objectives for the department, to include an annual operating budget and marketing plan
• Maintain high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
• Match customer requirements and concerns to various service options
• Ensure the customer remains informed and updated throughout the service process
• Maintain customer follow up system to encourage repeat and referral business
• Comply with the federal, state, and local regulations for the department
• Continue education of new products, features, and accessories
• Demonstrate positive attitude consistent with Friendship culture

Requirements:

• High school diploma or equivalent
• Available to work flexible hours in a fast-paced environment
• Strong focus on providing excellent customer service
• 3 years related automotive dealership experience preferred
• Professional, well-groomed personal appearance
• Excellent communication skills
• Ability to work well in a process-driven environment
• Detail oriented and organized
• Valid driver’s license and clean driving record

Benefits:

• Medical, Dental, & Basic Life Insurance
• Vision Insurance, Short-term and Long-term Disability available
• 401(k)
• Paid Time Off
• Referral Program
• Health and Wellness Programs
• Continued education & training with a great team
• Closed Sundays
• Voted Automotive News BEST DEALERSHIPS TO WORK FOR 12 years and counting!