Senior Technical Service Executive

SUMMARY OF THE ROLESupport sales by offering technical advice/technical service. As well as in technical documentation and complaint handling. Moreover, conduct and track technical training externally using the standardized training materials and global standards in order to ensure correct use of products and accurate technical advice.This position will report to the Technical Service Manager and will be based in Riyadh.Responsibilities:Provide technical service, guidance and advice to customers by regular visits to applicator’s facilities and to ensure that our products are applied properly without any problems.Support and assist the local sales team in increasing sales growth and market share by establishing Jotun products for new customers. Or, establishing Jotun new products at existing customers.Support sales personnel by providing relevant documentation and making draft specifications and project-specific procedures to ensure that the right products and solutions are used for the right purpose and in line with customer expectations.Investigate assigned complaints by on-site investigations when needed, following up with QC and local R&D, analysis of possible root causes, and providing relevant documentation to support the conclusion of the specific claim.Run customers plant improvement projects by undertaking product development trials of applicators facilities to ensure that customers get the benefits from Jotun’s Innovation programs.Share learning and knowledge from complaint cases by documenting corrective actions taken and their effects to limit the occurrence of the claim and Jotun’s risk exposure.Conduct professional applicator plant audits and training by technical visit program (e.g. Jotun Approved Applicator, Jotun Powder School) to ensure that specified quality standards in application and product specifications are adhered to (applicable for Powder)Conduct customer’s plant improvement projects by undertaking product development trials at applicators’ facilities, ensuring customers benefit from Jotun’s innovative products.WHAT WE ARE LOOKING FOR AND WHAT WE OFFEREducation and experience:

• Bachelor’s Degree in chemical engineering, chemistry, or related field
• General Industrial Paints & Coatings industry
• 3 years of work experience in preferably in technical services.
• Proficiency in the use of various communications applications like CRM and Microsoft Office Suite.

Competencies We Look for:

• Acts on own initiative, makes things happen and accepts responsibility for the results.
• Builds a useful network of contacts and relationships and utilizes it to achieve objectives.
• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
• Demonstrates specialist knowledge and expertise in own area; participates in continuous professional development.
• Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments.

We offer:

• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Academy.
• Career development opportunities across multiple disciplines and geographies.
• A supportive and inclusive company culture where you can be your authentic self.

POSITION INFORMATIONCompany: Jotun Powder Coatings Saudi Arabia Co. Ltd.Contract Type: RegularTime Type: Full timeCLOSING DATE (dd.mm.yyyy): 04.12.2024WHO WE AREJotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.Jotun Powder Coatings Saudi Arabia Co. Ltd., established in 1994, is one of the key markets within the MEIA region. With a production facility, 3 warehouses and more than 100 employees, we aim to further strengthen Jotun’s position in Saudi Arabia through ambitious market growth plans that focus on innovation, efficiency and profitability.Visit our to know more about life at Jotun.Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.If you think that this role is what you could be doing next, apply now!
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