Rental Agent – National Car Rental

Job Summary

• Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute costs, and accept payment
• Explain rental fees, policies and procedures
• Provide information about rental items such as availability and operations
• Greet customers and discuss the type, quality of merchandise sought for rental
• Compute charges for merchandise or services and receive payments.
• Answer telephone and provide information and receive orders
• Rent items, arrange for provision of services to customers and accept returns. Recommend and provide advice on a wide variety of products and services. Reserve items for requested times and keep records of items rented
• Keep records of transactions, and of the number of customers entering an establishment
• Prepare rental forms, obtaining customer signature and other information, such as required licenses
• Inspect and adjust rental items to meet needs of customer. Prepare merchandise for display, or for purchase or rental
• Receive, examine, and tag articles to be altered, cleaned, stored, or repaired. Advise customers on use and care of merchandise

Skills

• Active Listener – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Excellent communication and interpersonal skills
• Good at convincing clients
• Problem solving skils