Operations Analyst – Client Service Representative

Requirements

• Candidate must possess at least a Bachelor’s/College Degree, Senior High School Diploma, Some College (But did not graduate) on Business Studies/Administration/Management, Marketing.
• Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.
• Required skill(s): Above average verbal and written communications skills Analytical and problem solving skills With experience in using MS Office applications Basic knowledge of math, ability to work with numbers.
• Required language(s): English.

ResponsibilitiesThe Operations Analyst – Client Service Representative supports the client inquiries on regulations, computations as well as product how-to. They also support the clients with payroll related programming and trouble-shooting as well as year-end balancing inquiries. Through the use of Stellar service principles, the client service representative ensures the clients get a world class service with ADP.

• Answers incoming client (business-to-business) calls and/or makes outbound telephone calls/ emails to clients with high focus on stellar service and first-call resolution.
• Supports client questions regarding payroll and year end taxes including processing procedures, deduction/earnings setups, benefits and taxes as well as funding and money movement through banking.
• Professionally assist clients while simultaneously navigating through various on-line applications.
• Ability to discover the client’s needs through the use of effective probing techniques.
• Manage assigned projects through clear and concise follow up while accurately implementing the required changes.
• Balance multiple client commitments against new requests in a fast paced, dynamic, and fun environment.
• Ensure case closure within committed and applicable turn-around time.
• Ability to work independently while demonstrating resourcefulness in the use of available tools and support resources.
• Other related duties as assigned.

Additional Info

• Location: Makati City, National Capital Region (NCR).
• Full Time position(s) are available.
• Number of vacancies: 100.

Social Media FooterLike us on:Interested to apply? You can also send your resume to BeMore@ADP.com.About UsAt ADP, we believe great companies are built by great people — and for them.We work with more than 840,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. “Always Designing for People” means we’re creating platforms that will transform how great work gets done. We’re always designing for people, starting right here with our one-of-a-kind, friendly, inclusive culture, and with people like you.If interested to apply, please send your resume at Bemore@ADP.com