EPS – Endpoint Protection

JD for EPS (Technical Consultant)Activities/Responsibilities· Perform Major daily activities of endpoint security, meeting SLA and KPI

• Handling critical changes and Severity tickets
• Coordinating with the Vendors during outbreaks
• Incident investigation
• Problem management (Root cause analysis)

· Troubleshooting and resolution of Security incident

• Implement the approved change requests
• Upkeep and sustenance of the endpoint management servers
• Work with customer and support on ad hoc requests
• Complete the assigned task within the SLA

· Reviewing the service request with requester, Lead and Manager.· Seek additional inputs during review to achieve 100% success rate in change implementation· Service incidents, change request submitted around Customer global office.· Execute hash, executable block/unblock requests as received from Cyber Security Services Team.· Examine user request and allow execution of the authorized software· Involve OEMs for false positive incidents and resolve within SLA· Extend Affiliate firewall connections closure/opening on time to support business.· Monitor IT Endpoint Security assets across globe to sustain 100% availability of security services.· Ensure compliance by taking up with OSS and SE for missing control.·Skills:

• Symantec Antivirus -Endpoint Protection (Mandatory )
• Carbon Black Bit9 (Mandatory)
• McAfee Drive Encryption (Mandatory)
• McAfee Client Proxy (Mandatory)
• McAfee File and Removable Media (Good to have)
• Symantec Data Center Security (Good to have)