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Requirements

• Candidate must possess at least a Bachelor’s/College Degree, High School Diploma, TESDA / Technical / Vocational Certificate on any course.
• Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.
• Required language(s): English.

ResponsibilitiesFresh graduates are also welcome to apply! We offer a competitive salary package and guaranteed 14th month pay. Apply now!Roles & ResponsibilitiesHandles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting proceduresCreates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the callRetains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the serviceConsistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategiesManipulate systems and escalate issues to the appropriate personnel for final resolutionAdheres to Sagility policies and procedures and maintain a positive attitude in support of Sagility Commitment to ExcellenceAdditional RequirementsMust be flexible and willing to work irregular hours including evenings, weekends, public holidays and any work schedule required to satisfy client and customer needs in a 24/7 work environmentFully vaccinated and willing to report onsiteAvailable ASAPAdditional Info

• Location: Quezon City, National Capital Region (NCR).
• Full Time position(s) are available.
• Number of vacancies: 500.

About UsA global leader in business process management and member/patient experience, HGS Healthcare combines technology-powered services with decades of Healthcare domain expertise to drive positive outcomes. We optimize the entire member experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.