Customer Service Representative

Job Responsibilities

  • Welcomes customers and ushers them to the lounge area
  • Pre-qualifies customers and collects their data (name, mobile, email address, vehicle of interest …) and register in reports
  • Direct customers to the appropriate sales consultant based on rotation order
  • Responsible of the showroom checklist including and not limited to cleanliness and tidiness of showroom, lounges, car display, specification stands, catalogues, merchandise items …
  • BDC: follow up on non-showed up appointments, reschedule and reassign to the appropriate sales consultant
  • Responsible for filling and sharing daily showroom reports

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