Customer Service Representative

Join GNM’s E-Commerce team as a Customer Service Representative! The perfect candidate puts customers first and ensures top-notch service in every interaction. (This is a fully Remote position)Submit your application through the form linked below:Use the application code to get prioritized:

• JAZZHR

Responsibilities:

• Answer incoming calls, emails, live chats, and/or social media comments/DMs to address customer questions, requests, and issues.
• Advise customers on leveraging the product/service based on their unique needs.
• Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic.
• Record customer interactions in an internal system for cross-functional awareness and relationship development.

Requirements:

• At least 1 year of Customer Service experience (required)
• E-commerce experience is a plus!
• Excellent written and verbal communication skills
• Personally owned laptop/computer with a working camera, minimum 15 Mbps upload/download speed

PC and Internet Requirements:

• Must have a personally-owned PC or laptop with at least an Intel i5 processor (or its equivalent)
• A minimum internet speed of 15mbps for both upload and download

Why Join Us?
We offer up to $4USD per hour, 100% Remote (work-from-home), full HMO health insurance, and dental coverage. Employees also receive company swag kits, paid time off, performance and referral bonuses, holiday pay and year-end bonuses, awards and recognitions, and promotional opportunities!Submit your application through the form linked below:Use the application code to get prioritized:

• JAZZHR

Note: We only accept applications received via the link provided.Powered by JazzHR