Content Reviewer – Hebrew (Stamp 2)

Content ReviewerWe are looking for Hebrew speakers!Main responsibilities:

• Investigating and resolving reported issues (inquiries via the ticketing system), such as requests for account support or potentially abusive content
• Enforcing client’s Terms of Use by carefully monitoring reports of abuse on the site
• Becoming and remaining knowledgeable about client’s products and community standards
• Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users
• Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
• Recognising trends and patterns and escalating issues outside the company policy to the global team
• Identifying inefficiencies in workflows and suggesting solutions

Skills & Competences:

• Strong personal resilience with the ability to operate in a pressured and fast-paced environment
• Strong interpersonal skills, verbal, and written communication skills, and most importantly – empathy
• High adaptability and positive approach to challenges
• Ability to make decisions, prioritise, solve problems, and work as part of a team
• Effective Time management & Prioritisation skills
• Ability to consistently hit KPIs on time

Language Skills:

• Fluent level of Hebrew in oral and written communication, with an in-depth understanding of culture and social trends in the region
• Advanced level of English (at least B2 level)

Contract: Full-time, permanentCompensation:

• €29,700 per year as base salary
• For the Evening shift: 25% Salary uplift for the late hours from 10pm to 2am (in total, around €33,000 per year)
• For the Evening shift: €12 per day (before tax) as the travel allowance
• %10 performance-based bonus paid quarterly
• Private healthcare
• Pension contribution
• 25 days of annual leave
• Extensive Training and access to CPL’s Wellness Programme
• Tax Saver and Bike-to-Work Scheme

Working hours: Candidates are choosing between the Day shift (9am – 5:30pm) or the Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.Location: Dublin 18, Sandyford, Dublin South*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.IMPORTANT:

• Due to the nature of the role, candidates must be fully confident in dealing with sensitive content.
• Candidates must possess one of the following: an EU passport, Stamp 4, Stamp 1G, or Stamp 2 visa.

Why apply?

• Chance to work within a multicultural and diverse team
• Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
• No shift rotations – fixed working schedule
• Private healthcare, and pension contribution
• No previous experience required – full training is provided!

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