Call Center Agent

About the jobResponsibilities:-Answering large incoming calls and assisting callers with their inquiries in a timely manner.-Resolving complaints or forwarding to the appropriate department-Maintaining records and updating information in the database--Following up with callers to ensure their issues are resolved-Meeting performance targets and goals-Identifying their needs, clarify information, research every issue and providing solutions.-Keep records of all conversations in our call center database in a comprehensible way-Following up with callers to ensure their issues are resolved