- Provides support, implementation, and design services for Microsoft Active Directory.
- Install, configure, and maintain Active Directory and third party software utilities for hardware systems within company operational guidelines.
- Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
- Application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems.
- Own Root Cause Analysis and Problem Management for corporate Identity Management environment.
- Identify opportunities to innovate, extend and enhance service delivery everywhere possible.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
- Manage customer satisfaction through effectively communicating and managing customer expectations.
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