{"id":789,"date":"2025-06-09T22:03:01","date_gmt":"2025-06-09T22:03:01","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/it-service-desk-engineer\/"},"modified":"2025-06-09T22:03:01","modified_gmt":"2025-06-09T22:03:01","slug":"it-service-desk-engineer","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/it-service-desk-engineer\/","title":{"rendered":"IT Service Desk engineer"},"content":{"rendered":"

Role: IT Service Desk Co-ordinator<\/span>Exp : 3-6 years<\/span>Notice Period : Immediate – 15 days<\/span>Location : Bangalore<\/span>Mode : On-Site<\/span>Skill set required:<\/b><\/span>\u25cf Technical competency as helpdesk Engineer & good in communication (Spoken and written English)
\n \u25cf Connects with the Decathlon values of Responsibility and Vitality.<\/span>Job Description :<\/b><\/span>\u25cf Provide first level support & service to Users ensure that service levels are achieved in line with set targets and that User expectations are met or exceeded.
\n \u25cf Take ownership of all User issues or logged service requests and provide appropriate resolution;
\n \u25cf Track the issues (Overall) to conclusion in line with SLAs and quality standards;
\n \u25cf Meet goals and KPIs as set by the line supervisor;
\n \u25cf Track and publish related reports.<\/span>Technical Skills required:<\/b><\/span>\u25cf Familiarity with Support Ticket & call center support system
\n \u25cf Operating Systems installation and troubleshooting skills
\n \u25cf Read and Analyze Application Logs
\n \u25cf Basic understanding of Network terms like IP addressing, DNS, Subnet, Vlan, Ping
\n \u25cf Software installation and basic troubleshooting knowledge
\n \u25cf Basic knowledge to troubleshoot wifi issues<\/span>Job Description for Service Desk :<\/span>3 Years relevant experience
\n Excellent Communication<\/span>At least 2+ years\u2019 total experience of working at a Service desk engineer Skills<\/span>Soft Skills required:<\/b><\/span>\u25cf Good in communication, collaboration and teamwork.
\n \u25cf Ability to able to triage quickly, prioritizing actions.
\n \u25cf Passion for sharing, learning and growing knowledge among peers.<\/span>Scope of Work :<\/b><\/span>1.The Helpdesk
\n 2.Laptop & Desktop Support
\n 3.Telecom Support (User side)
\n 4.IT Asset Management (User side)
\n 5.Patch Management
\n 6.Operations of all Electronic Output devices like printers,scanners,Projector, TV,CCTV camera etc
\n 7.First level Network Support
\n 8.End User Computing Support (windows, Linux, Mac)<\/span>Duties & Responsibilities:-<\/b><\/span>\u25cf Be the first level for any technical or process issue ( L1 Engineers) raised by Decathlon internal Users, Ensure all Product and User problems raised by Users get a first response
\n and resolution within defined SLAs
\n \u25cf Manage and collaborate with third-party suppliers and ensure that their services and quality are in line with our expectations and enable us to meet or exceed our service levels.
\n \u25cf Gather important updates (tech and process ) , review the same for improvement by own practices and ensure all of these are shared with the team regularly.
\n \u25cf Understanding the crucial metrics at the team level and work to achieve them,Ensure that KPIs defined for engineers are monitored; actions taken to ensure targets are achieved.
\n \u25cf Ensure that practices and processes are followed, the same are standardized and documented. Ensure that these are continually improved to enhance support team
activities<\/b>
\n \u25cf Ensure through continuous self learning and understanding best practices in order to provide a more effective and efficient service to our Users;
\n \u25cf Contribute to the success of the business and assist in improving the overall User experience within the team.<\/span>About CIEL HR :<\/span>CIEL Group is a holistic talent solutions provider, one destination for all your HR needs. We have been a reliable partner to clients of all sectors and sizes, in their growth journey. CIEL is led by the most experienced and talented workforce spread across 83 offices at 51 locations in India. CIEL Group includes brands like CIEL HR – India\u2019s largest recruitment and staffing company in terms of geo-spread, Jombay – India\u2019s largest Talent Assessment and Development platform, Integrum offering HfactoR, a unified HR Tech platform to manage end-to-end employee lifecycle in organisations, CIEL Technologies that offers Managed Services to optimise IT programmes, CIEL Skills and Careers that engages with various Government agencies as well as the CSR wings of corporates to mobilise students, train them \u2018Job Ready\u2019 and place them in meaningful jobs, Ma Foi Strategy that offers consulting services in the entire spectrum of HR, Growth, Payroll and Compliance areas.<\/span>CIEL HR is India\u2019s fastest growing HR services company (CAGR of 136% over the last 7 years), servicing ~400 companies across industry sectors for their Temporary staffing needs and 2600+ companies to find the right talent for their Permanent positions. It finds talent for companies in the industry sectors of Manufacturing, Energy, Infrastructure, IT & Outsourcing, Pharma, Financial Services, Consumer Products and Services. Over the last 8 years, CIEL has recruited 1,20,000+ people across levels and functions.<\/p>\n

Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"

Role: IT Service Desk Co-ordinator Exp : 3-6 years Notice Period : Immediate – 15 days Location : Bangalore Mode : On-Site Skill set required: \u25cf Technical competency as helpdesk Engineer & good in communication (Spoken and written English) \u25cf Connects with the Decathlon values of Responsibility and Vitality. Job Description : \u25cf Provide first<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[6],"tags":[],"class_list":["post-789","post","type-post","status-publish","format-standard","hentry","category-it-jobs"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack-related-posts":[],"jetpack_shortlink":"https:\/\/wp.me\/pgs0IK-cJ","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/789","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/comments?post=789"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/789\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/media?parent=789"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/categories?post=789"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/tags?post=789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}