{"id":637,"date":"2025-06-02T23:04:30","date_gmt":"2025-06-02T23:04:30","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/senior-manager-technical-support\/"},"modified":"2025-06-02T23:04:30","modified_gmt":"2025-06-02T23:04:30","slug":"senior-manager-technical-support","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/senior-manager-technical-support\/","title":{"rendered":"Senior Manager- Technical Support"},"content":{"rendered":"<p>Expert Technical Support Engineer!<span class=\"br\"><\/span>Schneider Electric is a leading specialist in digital development of energy management and automation in homes, properties, data centers, infrastructure and industries. With a presence in over 100 countries, Schneider Electric is the world&#8217;s leading company in energy management &#8211; medium voltage, low voltage, uninterruptible power and automation systems. Our employees and partners make Schneider a fantastic company. Our commitment to innovation, diversity and sustainability ensures that &#8220;Life is On&#8221; is everywhere and for everyone.<span class=\"br\"><\/span>We are looking for someone that is creative, organized, and has a strong drive to learn new products and new technology. You should enjoy working independently as well as working in a group.<br \/>\n       You are engaged in your task, straightforward, open, passionate, effective and can challenge the status quo.<span class=\"br\"><\/span>Your main tasks will be to handle various technical support matters and provide expert level support to our in-country local support teams.<br \/>\n       You will learn our BMS products (Building Management System) for building automation that monitors and control systems such as heating, ventilation, air conditioning, fire and access &#038; security, and the integration between them.<span class=\"br\"><\/span><b>Responsibilities:<\/b><span class=\"br\"><\/span>\u00b7 Resolve high level technical problems brought to us by customers, Application Engineers, Sales personnel, and Engineering.<span class=\"br\"><\/span>\u00b7 Identify and qualify product failures and assist Engineering in understanding and resolving them.<span class=\"br\"><\/span>\u00b7 Case tracking with entries in our CRM system.<span class=\"br\"><\/span>\u00b7 Research and documentation of technical problems and solutions.<span class=\"br\"><\/span>\u00b7 Design, plan, research, evaluate and test complex systems used to monitor and\/or control electrical equipment and building management systems.<span class=\"br\"><\/span>\u00b7 Remote connection to customer installations for troubleshooting and healthy system checks.<span class=\"br\"><\/span><b>\u00b7 Other duties as assigned.<\/b><span class=\"br\"><\/span>\u00b7 Prioritize critical site escalations, especially for Global Strategic Accounts and Strategic Partners.<span class=\"br\"><\/span>To be successful in the role, we see that you have\/are: <\/p>\n<ul>\n<li>Engineering degree in electrical, building automation or computer science, or equivalent.<\/li>\n<li>Experience in system troubleshooting, diagnosis and problem solving for:<\/li>\n<\/ul>\n<p> &#8211; Software, hardware, networking and databases<span class=\"br\"><\/span>&#8211; Power and\/or electrical systems knowledge.<span class=\"br\"><\/span>&#8211; Building automation and control. HVAC<span class=\"br\"><\/span>&#8211; IoT device &#038; cloud based connectivity is also desirable <\/p>\n<ul>\n<li>Experience with Microsoft Windows an Linux operating systems and associated network experience.<\/li>\n<li>Strong background in IT and communication networks (IP)<\/li>\n<li>Knowledge in building management communication protocols: BacNet, LON, Modbus, etc.<\/li>\n<li>Positive attitude, enthusiastic, self-motivated and customer focused<\/li>\n<li>People-person and team player, enjoying the cross-functional interaction required for this position.<\/li>\n<li>Quick learner with an inquiring mind.<\/li>\n<li>Strong written and oral English communications skills.<\/li>\n<li>Comfortable working in a fast paced, dynamic environment.<\/li>\n<li>Ability to work with people with a wide range of technical backgrounds, including senior professional engineers, electricians, IT engineers and personnel, account managers, sales personnel<\/li>\n<li>Ability to occasionally travel to various customer sites worldwide.<\/li>\n<li>Fluent in English<\/li>\n<\/ul>\n<p> Previous experience in Technical Support will be highly valued.<span class=\"br\"><\/span>Our offer to you is an independent, fun, and varied role with freedom under responsibility and the opportunity to be involved and influence during an exciting growth journey. With us, it is important to have fun at work and feel motivated even on a Monday morning. You will work in an international market-leading company with a strong focus on individual growth, education, and several interesting and challenging development opportunities.<span class=\"br\"><\/span>You will be part of a close-knit team, working in an inspiring atmosphere at Schneider Electric with great opportunities to work in various technical areas. The role will be located in Bangalore and here you will get great opportunities to develop and grow with us!<span class=\"br\"><\/span>We believe that an open and friendly corporate culture together with employees who take initiative and responsibility is what makes us grow together. We give our employees the opportunity to use their judgment, do the best for our customers and get the most out of their energy.<span class=\"br\"><\/span>A Warm Welcome with your application!<span class=\"br\"><\/span>At Schneider Electric, we call it Life Is ON, read more at<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.co.in\/jobad\/in8aa4ef056ef5fbc43ecfca38304fddb9?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Expert Technical Support Engineer! Schneider Electric is a leading specialist in digital development of energy management and automation in homes, properties, data centers, infrastructure and industries. With a presence in over 100 countries, Schneider Electric is the world&#8217;s leading company in energy management &#8211; medium voltage, low voltage, uninterruptible power and automation systems. Our employees<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[25],"tags":[],"class_list":["post-637","post","type-post","status-publish","format-standard","hentry","category-hardware-jobs"],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack-related-posts":[],"jetpack_shortlink":"https:\/\/wp.me\/pgs0IK-ah","jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/637","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/comments?post=637"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/637\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/media?parent=637"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/categories?post=637"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/tags?post=637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}