{"id":5841,"date":"2026-05-18T05:29:48","date_gmt":"2026-05-18T05:29:48","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/were-hiring-l1-desktop-support-engineer-in-remote\/"},"modified":"2026-05-18T05:29:48","modified_gmt":"2026-05-18T05:29:48","slug":"were-hiring-l1-desktop-support-engineer-in-remote","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/were-hiring-l1-desktop-support-engineer-in-remote\/","title":{"rendered":"We\u2019re Hiring L1 Desktop Support Engineer IN (Remote)"},"content":{"rendered":"<p><b>Job Description:<\/b><span class=\"br\"><\/span>PLEASE NOTE: THIS IS A FULLY REMOTE NIGHT SHIFT POSITION.<span class=\"br\"><\/span>WE&#8217;RE HIRING FOR AN IT DESKTOP SUPPORT ENGINEER IN NAVI MUMBAI, INDIA (REMOTE).<span class=\"br\"><\/span>Excis is a global IT support leader, driven by innovation and collaboration. We&#8217;re looking for a proactive IT Helpdesk Technician to deliver exceptional first-line technical support to our internal users and clients. The ideal candidate is proactive, technically sharp, and able to provide a world-class customer experience while resolving issues efficiently and accurately. This role is perfect for someone who can handle a fast-paced environment, communicates clearly, and takes ownership of resolving everyday technical challenges. Join us for a rewarding career in a supportive, family-like environment where you&#8217;ll look forward to coming to work every day.<span class=\"br\"><\/span>\u00c2\u00b7 Client in 190+ countries<br \/> \u00c2\u00b7 6000+ Engineers<br \/> \u00c2\u00b7 200+ Enterprise Clients<span class=\"br\"><\/span>We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.<span class=\"br\"><\/span>Start your journey with Excis and grow with us!<span class=\"br\"><\/span><b>What You&#8217;ll Do:<\/b>  <\/p>\n<ul>\n<li>Serve as the first point of contact for IT incidents and service requests via phone, ticketing system, email, or chat; troubleshoot and resolve L1 issues including Windows\/macOS login, VPN\/remote access, password resets\/MFA, printer\/peripheral issues, basic network troubleshooting, Office 365\/Google Workspace support, application installation\/configuration, and account requests.<\/li>\n<\/ul>\n<ul>\n<li>Manage ticketing system by creating, updating, and closing tickets with accurate notes and resolution steps; prioritize tasks based on SLAs and severity; ensure high first-call resolution rates; escalate complex issues to L2\/L3 teams with full documentation.<\/li>\n<\/ul>\n<ul>\n<li>Communicate clearly and empathetically with users; provide professional, timely updates; take ownership of issues until full resolution; maintain knowledge base articles for recurring problems.<\/li>\n<\/ul>\n<ul>\n<li>Assist with user onboarding\/offboarding including account setup and equipment preparation; support basic endpoint security tasks such as antivirus checks and patching confirmation; follow ITIL processes for incident, request, and escalation management.<\/li>\n<\/ul>\n<ul>\n<li>Monitor security alerts; escalate and coordinate with higher levels as needed; promote proactive problem prevention; maintain documentation and standards for incident management.<\/li>\n<\/ul>\n<p>  <b>Requirements<\/b><span class=\"br\"><\/span><b>What You Need:<\/b>  <\/p>\n<ul>\n<li>Required Experience: 2+ years of IT helpdesk or technical support experience (preferred); solid understanding of Windows 10\/11, basic macOS troubleshooting, Active Directory (password resets, account unlocks), Office 365 admin basics, VPN\/remote desktop technologies.<\/li>\n<\/ul>\n<ul>\n<li>Core Technical Skills: Strong diagnostic and problem-solving skills.<\/li>\n<\/ul>\n<ul>\n<li>Communication &#038; Management: Excellent English communication skills (written and verbal); time-management skills to handle multiple tasks; customer-centric mindset and positive, solution-oriented attitude.<\/li>\n<\/ul>\n<ul>\n<li>Preferred Ticketing &#038; Processes: Experience using ticketing systems (Jira, Zendesk, Freshservice, ServiceNow); familiarity with ITIL foundations.<\/li>\n<\/ul>\n<ul>\n<li>Advanced Nice-to-Have: Basic networking knowledge (DNS, DHCP, IP addressing); experience with cloud platforms (Azure, Google Workspace, AWS basic support).<\/li>\n<\/ul>\n<p>  <b>Benefits<\/b><span class=\"br\"><\/span>At Excis, your work matters as part of a dynamic, hands-on team where technical expertise directly enhances user satisfaction and operational success. The company offers a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Employees enjoy competitive compensation and the opportunity to contribute to a global IT leader that values innovation and excellence with offices in over 50 countries. Clear performance expectations provide a defined growth path toward L2 support roles and beyond. Comprehensive training and certification support covers CompTIA A+, ITIL foundations, and Microsoft credentials in a collaborative team setting. Opportunities abound to work with modern tools, enterprise technologies, and cloud platforms like Azure and AWS.<span class=\"br\"><\/span>Ready to make a difference and grow your career? Apply now to join Excis in India and lead IT support excellence!<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.co.in\/jobad\/ina7f60f5f15804034025878ceb4bba061?affid=1e18623d919a855447a16dd0557b1bec\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Description: PLEASE NOTE: THIS IS A FULLY REMOTE NIGHT SHIFT POSITION. WE&#8217;RE HIRING FOR AN IT DESKTOP SUPPORT ENGINEER IN NAVI MUMBAI, INDIA (REMOTE). Excis is a global IT support leader, driven by innovation and collaboration. We&#8217;re looking for a proactive IT Helpdesk Technician to deliver exceptional first-line technical support to our internal users<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-5841","post","type-post","status-publish","format-standard","hentry","category-remote-jobs"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack-related-posts":[],"jetpack_shortlink":"https:\/\/wp.me\/pgs0IK-1wd","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/5841","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/comments?post=5841"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/5841\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/media?parent=5841"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/categories?post=5841"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/tags?post=5841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}