{"id":574,"date":"2025-05-31T00:06:07","date_gmt":"2025-05-31T00:06:07","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/senior-solutions-engineer\/"},"modified":"2025-05-31T00:06:07","modified_gmt":"2025-05-31T00:06:07","slug":"senior-solutions-engineer","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/senior-solutions-engineer\/","title":{"rendered":"Senior Solutions Engineer"},"content":{"rendered":"<p>About MoEngage<span class=\"br\"><\/span>MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino&#8217;s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.<span class=\"br\"><\/span>arms marketers and product owners with insights into customer behavior. Brands can leverage to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. , the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage&#8217;s helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.<span class=\"br\"><\/span>For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.<span class=\"br\"><\/span>MoEngage was named a Contender in The Forrester Wave\u2122: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave\u2122 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.<span class=\"br\"><\/span>As a part of the Solutions Engineering team at MoEngage, here are some things you can expect: <\/p>\n<ul>\n<li>Continuous learning on the end to end product and exposure to our huge tech stack.<\/li>\n<li>Each day is fast paced and challenging with new and priority customers getting onboarded in very close quarters<\/li>\n<li>The prime and critical focal point for the company representing product, engineering and sales and the company when it comes to existing customers<\/li>\n<li>Be part of growing team and has immense visibility across the organization<\/li>\n<li>Flexible culture and all doors open to drive ownership and leadership.<\/li>\n<li>Clear cut career path defined for desired opportunities and new responsibilities to be taken up that assures growth or movement up the career ladder.<\/li>\n<\/ul>\n<p> Should be flexible to work in rotational shifts and weekends.<span class=\"br\"><\/span><b>Responsibilities<\/b><\/p>\n<ul>\n<li>3 to 5 years of experience<\/li>\n<li>Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud\/SaaS environment<\/li>\n<li>Communicating effectively (both verbal and written) with our customers and internal stakeholders<\/li>\n<li>Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time<\/li>\n<li>Adding recurring issues to knowledge base articles or FAQs to minimize the turn around time on closing support tickets<\/li>\n<li>Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.<\/li>\n<li>Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly<\/li>\n<li>Communicating well with different audiences (developers, technical and non-technical users)<\/li>\n<\/ul>\n<p> Awareness on Information Security concepts and Best Practices<span class=\"br\"><\/span>Should be Good and Excel At: <\/p>\n<ul>\n<li>Programming languages like Python,Java,Javascript,Angular,React<\/li>\n<li>Linux\/Unix operating systems and REST API<\/li>\n<li>Database (SQl\/Oracle)<\/li>\n<li>Exposure and hands on experience in one of the following like AWS,Kafka and Elastic Search<\/li>\n<\/ul>\n<p> What You Must Have Experience In: <\/p>\n<ul>\n<li>Bachelor&#8217;s Degree in Computer Science, or equivalent<\/li>\n<li>Overall experience in customer facing role (Support\/Integration Support)<\/li>\n<li>2+ years as a Developer Support Engineer or a Technical Support Engineer in Cloud\/SaaS companies or products<\/li>\n<li>2+ years of API or SDK implementation and\/or integration<\/li>\n<li>JavaScript, iOS or Android support experience<\/li>\n<\/ul>\n<p><b>Why Join Us!<\/b><span class=\"br\"><\/span>At MoEngage, we are passionate about our team and technology &#8211; see below to know more about us.<span class=\"br\"><\/span>We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.co.in\/jobad\/ind895ab0e60f93dad0f776292ca7deeda?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>About MoEngage MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino&#8217;s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. arms marketers and product owners with insights into customer behavior. Brands can leverage to orchestrate<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[61],"tags":[],"class_list":["post-574","post","type-post","status-publish","format-standard","hentry","category-android-developer-jobs"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack-related-posts":[],"jetpack_shortlink":"https:\/\/wp.me\/pgs0IK-9g","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/574","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/comments?post=574"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/574\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/media?parent=574"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/categories?post=574"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/tags?post=574"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}