{"id":5527,"date":"2026-03-23T05:04:24","date_gmt":"2026-03-23T05:04:24","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/were-hiring-concierge-manager-remote-luxury-travel-leadership\/"},"modified":"2026-03-23T05:04:24","modified_gmt":"2026-03-23T05:04:24","slug":"were-hiring-concierge-manager-remote-luxury-travel-leadership","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/were-hiring-concierge-manager-remote-luxury-travel-leadership\/","title":{"rendered":"We\u2019re Hiring Concierge Manager | Remote | Luxury Travel Leadership"},"content":{"rendered":"

About Frontier<\/span>Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that – and called it Frontier.<\/span>At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through assessments and interviews and aim to get you an interview for a full-time job within the month.<\/span>Think of us as your personal talent agent – and good luck with the application! \ud83d\ude0a<\/span>Please note: To ensure we find the best technical fit, our process begins with a practical skills assessment prior to interviews.<\/span>About Ascend<\/span>Ascend helps founders, investors, and executives book international business and first-class flights at unbeatable rates-often 30-80% below retail. We combine proprietary booking methods with 24\/7 white-glove concierge service to make premium travel seamless.<\/span>We’ve grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and have 5x’d our revenue year-over-year. We’re currently at $22M+ ARR and growing fast. Our mission is to democratize premium travel and make first class accessible to those shaping the world.<\/span>Our clients-founders, investors, and executives from venture capital, family offices, private equity, and beyond-expect exceptional service delivered with speed, accuracy, and sophistication.<\/span>The Role<\/b><\/span>We’re looking for an experienced luxury service leader who wants to build world-class operations and scale their impact in a fast-growing company.<\/span>You’ll own shift-level operations across four core functions: Client Service, Ticketing, Trip Fulfillment, and Process Management. You’ll lead Team Leads who manage specialists, ensure every client receives five-star treatment, and build systems that make excellence repeatable and scalable.<\/span>What You’ll Do<\/b><\/span>Lead and Develop Your Team<\/span>Manage 3-4 Team Leads across all concierge functions.<\/span>Provide daily coaching, feedback, and support to develop their judgment and leadership.<\/span>Build a culture where ownership, precision, and empathy are balanced with speed and quality.<\/span>Conduct regular reviews to support team member growth and performance.<\/span>Own Shift Operations<\/span>Direct all client-facing operations during your shift with real-time decision-making.<\/span>Allocate resources, manage escalations, and resolve complex issues with calm confidence.<\/span>Ensure seamless handovers between shifts-nothing falls through the cracks.<\/span>Maintain 95%+ SLA adherence and 98%+ data accuracy through effective systems and team management.<\/span>Deliver Exceptional Client Experiences<\/span>Own the end-to-end client journey for your shift-every request, quote, booking, and follow-up.<\/span>Personally handle VIP clients and high-complexity situations requiring senior judgment.<\/span>Ensure clients receive timely updates, proactive solutions, and service exceeding expectations.<\/span>Turn service recovery moments into opportunities that strengthen client relationships.<\/span>Drive Process Excellence<\/span>Submit at least two documented process improvements per month that increase efficiency or quality.<\/span>Spot patterns in client feedback, system inefficiencies, and team performance-and solve them systematically.<\/span>Partner with Process Management and other teams to streamline workflows.<\/span>Use data to make decisions, validate improvements, and track impact.<\/span>Collaborate Across Ascend<\/span>Work closely with Product, Operations, and Leadership to implement new systems and scale consistency across shifts.<\/span>Represent the voice of both clients and your team in strategic discussions.<\/span>Contribute insights that shape how we grow globally while maintaining service quality.<\/span>What You Bring<\/b><\/span>Must Have<\/b><\/span>4+ years in luxury travel, hospitality, or high-touch service operations (apply even if you don’t have all the experience but are confident in your skillset).<\/span>2+ years in a leadership or management role-you’ve coached teams, not just managed tasks.<\/span>Strong GDS proficiency (Sabre preferred)-comfortable with fare rules, complex routing, and ticketing.<\/span>Data-driven approach-you use metrics to spot trends and improve performance.<\/span>Excellent written and verbal communication-you can coach with clarity and write polished client messages.<\/span>Calm under pressure-when everything hits at once, you’re the steady presence.<\/span>Nice to Have<\/b><\/span>Experience with international business\/first-class bookings or award travel programs.<\/span>Familiarity with tools like Asana, Periskope, Stripe, or similar workflow\/CRM platforms.<\/span>Track record of building or improving operational processes, SOPs, or training programs.<\/span>Experience managing remote, global teams.<\/span>Background in luxury hospitality brands (hotels, premium concierge services).<\/span>You don’t need to check every box-if you have ~80% of the skills and the drive to learn, we want to hear from you.<\/span>What Makes You Stand Out<\/b><\/span>You’ve turned around an underperforming team or operation (and can show the metrics).<\/span>You’re known as the manager people want to work for because you make them better.<\/span>You have a reputation for spotting issues before they become problems.<\/span>You think in systems but lead with empathy-process without people is just bureaucracy.<\/span>You’re comfortable being hands-on when needed while developing others to take ownership.<\/span>Why Ascend<\/span>Clear Growth Path<\/span>Your progression: Concierge Manager \u2192 Senior Concierge Manager \u2192 Associate Director \u2192 Director.
\n We promote from within based on demonstrated performance and impact, not politics or tenure.<\/span>Build, Don’t Just Maintain<\/span>We’re implementing our concierge framework and career systems right now.
\n You’re not inheriting a rigid legacy system-you’re helping shape how FlyFlat’s operations scale globally.<\/span>Real Support<\/span>We hire proficient people-you won’t be carrying underperformers.<\/span>Regular reviews with clear metrics and feedback.<\/span>Head of People who understands operations and partners with you.<\/span>Process Management team dedicated to making your job easier.<\/span>Work-Life Balance<\/span>Predictable scheduling-you’ll know your shift in advance.<\/span>Proper handovers-the next manager gets everything they need.<\/span>Global team-talented colleagues across continents.<\/span>Merit-based performance incentives.<\/span>Learn While You Lead<\/span>Advanced travel optimization strategies used by elite professionals.<\/span>Lead global teams with shared metrics and real-time decision-making.<\/span>Collaborate cross-functionally with Product, Engineering, and Operations.<\/span>Gain operational leadership experience at a venture-backed company growing 5x year-over-year.<\/span>What Success Looks Like<\/b><\/span>First 90 Days:<\/span>Learn systems and tools (Sabre, Asana, Periskope, booking platforms).<\/span>Lead shifts independently with 95%+ SLA adherence.<\/span>Begin coaching Team Leads effectively.<\/span>Identify your first improvement opportunities.<\/span>Within 6-12 Months:<\/span>Consistently deliver 95%+ SLA and 98%+ accuracy.<\/span>Achieve strong team sentiment scores (8\/10+).<\/span>Lead at least one initiative that measurably improves client satisfaction or efficiency.<\/span>Build strong relationships with frequent travelers.<\/span>Our Values<\/b><\/span>Customer Obsession: We win when our customers win.<\/span>Urgency with Impact: Clients expect answers in minutes, not hours.<\/span>Radical Candor: Honest, direct, respectful feedback builds trust.<\/span>Ownership: If something breaks, we fix it.<\/span>Relentless Excellence: Good enough is never enough.<\/span>Create a Job Alert<\/span>Interested in building your career at Fresh Prints? Get future opportunities sent straight to your email. Create alert<\/p>\n

Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"

About Frontier Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-5527","post","type-post","status-publish","format-standard","hentry","category-remote-jobs"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack-related-posts":[],"jetpack_shortlink":"https:\/\/wp.me\/pgs0IK-1r9","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/5527","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/comments?post=5527"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/5527\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/media?parent=5527"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/categories?post=5527"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/tags?post=5527"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}