{"id":5170,"date":"2026-03-11T03:54:31","date_gmt":"2026-03-11T03:54:31","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/were-hiring-remote-audio-visual-collaboration-support-specialist\/"},"modified":"2026-03-11T03:54:31","modified_gmt":"2026-03-11T03:54:31","slug":"were-hiring-remote-audio-visual-collaboration-support-specialist","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/were-hiring-remote-audio-visual-collaboration-support-specialist\/","title":{"rendered":"We\u2019re Hiring Remote Audio Visual Collaboration Support Specialist"},"content":{"rendered":"<p><b>Who We Are<\/b><span class=\"br\"><\/span>At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world\u2019s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people\u2014Kyndryls\u2014that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.<span class=\"br\"><\/span><b>The Role<\/b><span class=\"br\"><\/span>Remote AV Collaboration Support Specialist Key Responsibilities <\/p>\n<ul>\n<li>Provide remote support for AV endpoints, including Microsoft Teams Rooms (MTR), Cisco Room Kit and Webex devices, Logitech Rally and Tap systems, Poly Studio and other collaboration endpoints.<\/li>\n<li>\u00b7 Monitor meeting room device health and performance through management platforms such as Teams Admin Center, Cisco Control Hub, or vendor specific portals.<\/li>\n<li>\u00b7 Troubleshoot audio, video, and connectivity issues collaboratively with onsite technicians or facilities personnel.<\/li>\n<li>\u00b7 Offer real time remote supervision and support for high visibility or executive meetings.<\/li>\n<li>\u00b7 Manage configuration, registration, and software updates for AV devices and peripherals.<\/li>\n<li>\u00b7 Assist in remote equipment setup, onboarding, installation guidance, and coordination with local IT for new room rollouts.<\/li>\n<li>\u00b7 Document troubleshooting steps, incident resolution, and preventive maintenance procedures in ServiceNow Incident Management module.<\/li>\n<li>\u00b7 Maintain accurate inventory records of AV hardware and licenses.<\/li>\n<li>\u00b7 Provide feedback to the engineering and operations teams for continuous improvement of the AV environment.<\/li>\n<li>Required Skills and Experience:<\/li>\n<li>\u00b7 Demonstrated experience supporting Microsoft Teams Rooms, Cisco Webex Room Devices, Logitech AV ecosystems, and Poly video conferencing systems.<\/li>\n<li>\u00b7 Strong knowledge of conference room network connectivity, peripheral integration, and device management platforms.<\/li>\n<li>\u00b7 Practical troubleshooting skills for audio, video, and control system issues (signal flow understanding preferred).<\/li>\n<li>\u00b7 Comfortable working with and guiding onsite personnel remotely in diagnosing and resolving hardware or connectivity issues.<\/li>\n<li>\u00b7 Experience in remote monitoring and alerting tools for endpoint health.<\/li>\n<li>\u00b7 Proficiency in ServiceNow ITSM platform, specifically Incident Management (INC) module for case creation, tracking, and resolution.<\/li>\n<li>\u00b7 Strong communication and collaboration skills across technical and nontechnical teams.<\/li>\n<li>\u00b7 Ability to manage competing priorities and deliver timely support in fast paced global environments.<\/li>\n<li>Preferred Certifications:<\/li>\n<li>\u00b7 Microsoft Certified: Teams Support Engineer (MS 740) or other Microsoft Certifications for end point management<\/li>\n<li>\u00b7 Cisco Certified Specialist \u2013 Collaboration Core or Webex Devices (CCNP Collaboration track)<\/li>\n<li>\u00b7 Logitech Tap\/Sync or Rally Deployment Specialist (vendor training)<\/li>\n<li>\u00b7 Poly Video Conferencing Solutions Training or Certification<\/li>\n<li>\u00b7 Certified Technology Specialist (CTS) from AVIXA (highly preferred)<\/li>\n<li>\u00b7 ITIL Foundation Certification (advantageous for structured IT support environments)<\/li>\n<\/ul>\n<p><b>Who You Are<\/b><span class=\"br\"><\/span>Remote AV Collaboration Support Specialist Key Responsibilities <\/p>\n<ul>\n<li>Provide remote support for AV endpoints, including Microsoft Teams Rooms (MTR), Cisco Room Kit and Webex devices, Logitech Rally and Tap systems, Poly Studio and other collaboration endpoints.<\/li>\n<li>\u00b7 Monitor meeting room device health and performance through management platforms such as Teams Admin Center, Cisco Control Hub, or vendor specific portals.<\/li>\n<li>\u00b7 Troubleshoot audio, video, and connectivity issues collaboratively with onsite technicians or facilities personnel.<\/li>\n<li>\u00b7 Offer real time remote supervision and support for high visibility or executive meetings.<\/li>\n<li>\u00b7 Manage configuration, registration, and software updates for AV devices and peripherals.<\/li>\n<li>\u00b7 Assist in remote equipment setup, onboarding, installation guidance, and coordination with local IT for new room rollouts.<\/li>\n<li>\u00b7 Document troubleshooting steps, incident resolution, and preventive maintenance procedures in ServiceNow Incident Management module.<\/li>\n<li>\u00b7 Maintain accurate inventory records of AV hardware and licenses.<\/li>\n<li>\u00b7 Provide feedback to the engineering and operations teams for continuous improvement of the AV environment.<\/li>\n<li>Required Skills and Experience:<\/li>\n<li>\u00b7 Demonstrated experience supporting Microsoft Teams Rooms, Cisco Webex Room Devices, Logitech AV ecosystems, and Poly video conferencing systems.<\/li>\n<li>\u00b7 Strong knowledge of conference room network connectivity, peripheral integration, and device management platforms.<\/li>\n<li>\u00b7 Practical troubleshooting skills for audio, video, and control system issues (signal flow understanding preferred).<\/li>\n<li>\u00b7 Comfortable working with and guiding onsite personnel remotely in diagnosing and resolving hardware or connectivity issues.<\/li>\n<li>\u00b7 Experience in remote monitoring and alerting tools for endpoint health.<\/li>\n<li>\u00b7 Proficiency in ServiceNow ITSM platform, specifically Incident Management (INC) module for case creation, tracking, and resolution.<\/li>\n<li>\u00b7 Strong communication and collaboration skills across technical and nontechnical teams.<\/li>\n<li>\u00b7 Ability to manage competing priorities and deliver timely support in fast paced global environments.<\/li>\n<li>Preferred Certifications:<\/li>\n<li>\u00b7 Microsoft Certified: Teams Support Engineer (MS 740) or other Microsoft Certifications for end point management<\/li>\n<li>\u00b7 Cisco Certified Specialist \u2013 Collaboration Core or Webex Devices (CCNP Collaboration track)<\/li>\n<li>\u00b7 Logitech Tap\/Sync or Rally Deployment Specialist (vendor training)<\/li>\n<li>\u00b7 Poly Video Conferencing Solutions Training or Certification<\/li>\n<li>\u00b7 Certified Technology Specialist (CTS) from AVIXA (highly preferred)<\/li>\n<li>\u00b7 ITIL Foundation Certification (advantageous for structured IT support environments)<\/li>\n<\/ul>\n<p> Being You<span class=\"br\"><\/span>The \u201cKyn\u201d in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don\u2019t meet every requirement, we encourage you to apply. We believe in growth, and we\u2019re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging \u2014 being a valued, respected, trusted member of the team \u2014 is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That\u2019s The Kyndryl Way.<span class=\"br\"><\/span><b>What You Can Expect<\/b><span class=\"br\"><\/span>Your career with us isn\u2019t just a job\u2014it\u2019s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health\u2014because we know that when you feel your best, you do your best.<span class=\"br\"><\/span>From your very first day, you\u2019ll dive into impactful work that powers the systems our customers rely on every day. You won\u2019t just contribute\u2014you\u2019ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.<span class=\"br\"><\/span>We\u2019re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you\u2019ll have everything you need to thrive and evolve. You\u2019ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities\u2014from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you\u2019ll be part of a culture that values empathy, restless learning, and a devotion to shared success.<span class=\"br\"><\/span>We want you to thrive here\u2014and we\u2019re committed to helping you do just that. Ready to make an impact? Join us and help shape what\u2019s next.<span class=\"br\"><\/span>Get Referred!<span class=\"br\"><\/span>If you know someone that works at Kyndryl, when asked \u2018How Did You Hear About Us\u2019 during the application process, select \u2018Employee Referral\u2019 and enter your contact&#8217;s Kyndryl email address.<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.co.in\/jobad\/ine79dfc4616a3c40a3dc787851f632d26?affid=1e18623d919a855447a16dd0557b1bec\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world\u2019s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people\u2014Kyndryls\u2014that means doing purposeful work<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-5170","post","type-post","status-publish","format-standard","hentry","category-remote-jobs"],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack-related-posts":[],"jetpack_shortlink":"https:\/\/wp.me\/pgs0IK-1lo","jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/5170","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/comments?post=5170"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/5170\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/media?parent=5170"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/categories?post=5170"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/tags?post=5170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}