{"id":5015,"date":"2026-02-28T05:36:17","date_gmt":"2026-02-28T05:36:17","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/were-hiring-sme-hardware-asset-management-configuration-management\/"},"modified":"2026-02-28T05:36:17","modified_gmt":"2026-02-28T05:36:17","slug":"were-hiring-sme-hardware-asset-management-configuration-management","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/were-hiring-sme-hardware-asset-management-configuration-management\/","title":{"rendered":"We\u2019re Hiring SME – Hardware Asset Management, Configuration Management"},"content":{"rendered":"

We use cookies for the best user experience on our website, including to personalize content & offerings, to provide social media features and to analyze traffic. By clicking \u201cAccept All Cookies\u201d you agree to our use of cookies. You can also manage your cookies by clicking on the “Cookie Preferences” and selecting the categories you would like to accept. For more information on how we use cookies please visit our and Modify Cookie Preferences<\/span>Reject All Cookies Accept All Cookies<\/span>SME – Hardware Asset Management, Configuration Management<\/span>India<\/span>Job Description<\/b><\/span>SME – Hardware Asset Management, Configuration Management<\/span>Job Summary<\/b><\/span>The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.<\/span>Key Responsibilities<\/b><\/span>1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents In Servicenow As Per Agreed Slas, Leveraging Itil Best Practices To Enhance Service Delivery.
\n 2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation, While Facilitating Knowledge Sharing Sessions To Promote A Culture Of Continuous Improvement.
\n 3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, Actively Participating In Capacity Planning Discussions To Align Resources With Business Needs.
\n 4. Engage Actively In Customer Meetings To Gather Feedback And Understand Issues, Driving Initiatives To Enhance Customer Satisfaction And Service Quality.
\n 5. Conduct Thorough Analyses, Including Root Cause And Trend Analysis, Producing Detailed Reports To Identify Performance Improvements And Present Findings To Key Business Stakeholders.<\/span>Skill Requirements<\/b><\/span>1. Strong Proficiency In Servicenow For Software Asset Management And Itil Processes.
\n 2. In-Depth Knowledge Of Hardware Asset Management And Configuration Management Best Practices.
\n 3. Excellent Analytical Skills For Conducting Root Cause And Trend Analysis.
\n 4. Strong Communication And Presentation Skills To Effectively Liaise With Business Stakeholders.
\n 5. Ability To Mentor And Lead Team Members In Process Improvements And Documentation Practices.<\/span>Other Requirements<\/b><\/span>1. Itil Foundation Certification Is Highly Desirable.
\n 2. Servicenow Certified System Administrator Certification Is Optional But Valuable<\/span>Information at a Glance<\/span>Why HCLTech?<\/span>At HCLTech, you’ll supercharge your potential. You’ll find your career. And you’ll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.<\/span>HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.<\/span>23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https:\/\/rmkcdn.successfactors.com\/147eb21f\/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https:\/\/rmkcdn.successfactors.com\/147eb21f\/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https:\/\/rmkcdn.successfactors.com\/147eb21f\/b73027be-7aae-4d36-a090-4.svg Personal time off https:\/\/rmkcdn.successfactors.com\/147eb21f\/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https:\/\/rmkcdn.successfactors.com\/147eb21f\/3d42b0fc-4652-435a-9ece-c.svg Access to skills \/ higher education programs\/resources https:\/\/rmkcdn.successfactors.com\/147eb21f\/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https:\/\/rmkcdn.successfactors.com\/147eb21f\/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https:\/\/rmkcdn.successfactors.com\/147eb21f\/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.<\/span>Copyright \u00a9 2025 HCL Technologies Limited<\/span>\u00d7<\/span>Cookie Consent Manager<\/span>When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.<\/span>Required Cookies<\/span>These cookies are required to use this website and can’t be turned off.<\/span>Show More Details<\/span>Required Cookies Provider Description Enabled
\n SAP as service provider<\/span>We use the following session cookies, which are all required to enable the website to function:<\/p>\n