{"id":484,"date":"2025-04-23T09:04:08","date_gmt":"2025-04-23T09:04:08","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/customer-success-lead-remote-bangalore-hyderabad\/"},"modified":"2025-04-23T09:04:08","modified_gmt":"2025-04-23T09:04:08","slug":"customer-success-lead-remote-bangalore-hyderabad","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/customer-success-lead-remote-bangalore-hyderabad\/","title":{"rendered":"Customer Success Lead (Remote – Bangalore \/ Hyderabad)"},"content":{"rendered":"

Who are we and what do we do?<\/span>BrowserStack is the world’s leading software testing platform powering over two million tests every day across 19 global data centers. BrowserStack’s products help developers build bug-free software for the 5 billion internet users accessing websites and mobile applications through millions of combinations of digital environments\u2014devices, browsers, operating systems, and versions. We help Tesco, Shell, NVIDIA, Discovery, Wells Fargo, and over 50,000 customers deliver quality software at speed by moving testing to our Cloud. With BrowserStack, Dev and QA teams can move fast while delivering an amazing experience for every customer.<\/span>BrowserStack was founded by Ritesh Arora and Nakul Aggarwal in 2011 with the vision of becoming the testing infrastructure for the internet. We recently secured $200 million in Series B funding at a $4 billion valuation in June 2021.<\/span>At BrowserStack we solve real problems\u2014each day is a unique challenge and an opportunity to make a difference. We strive to be open, transparent, and collaborative, so no feat is too big to achieve. BrowserStack is an extension of its people and a place where they can grow both professionally and personally. To that effect, we\u2019re humbled to be recognized by leading organizations around the world:<\/span>BrowserStack is Great Place to Work-Certified\u2122 2020-21<\/span>Named \u201cSaaS Startup of the Year\u201d in 2022 by SaaSBOOMi<\/span>Ranked in Forbes Cloud 100 in 2021 – for the second time<\/span>Featured in LinkedIn Top Startups India 2018<\/span>Location:<\/b><\/span>This is a remote opportunity. But the base location of the role holder has to be either Bangalore \/ Hyderabad<\/span>Role in a nutshell:
\n Driving customer advocacy, you will assist clients to realize value from BrowserStack\u2019s product portfolio, and help them use our products to meet their goals. With a solid understanding of tech, you will manage multiple stakeholders, drive engagement with customers at key points in the customer journey, and get them onboarded and adopted on our products.<\/span>Role Location: Remote – Bangalore\/ Hyderabad<\/span>Desired experience:<\/b><\/span>\u25cf 7-10 years of experience in Customer Success\/Customer facing role<\/span>\u25cfExtensive experience in Customer Lifecycle Management, from onboarding to retention.<\/span>\u25cfSkilled in conducting training sessions and leveraging playbooks for smooth adoption.<\/span>\u25cfProficient in driving product usage through check-ins, adoption insights, and<\/span>engagement tracking.<\/span>\u25cfStrong track record in cross-sells, up-sells, and renewals alongside AEs.<\/span>\u25cfExperienced in churn prevention, proactive renewals, and resolving customer concerns.<\/span>\u25cfBackground in complex technology products with a deep understanding of business<\/span>environments.<\/span>\u25cfExcellent communication skills across email, phone, and in-person interactions.<\/span>\u25cfAdept at identifying business needs, process gaps, and translating them into<\/span>opportunities.<\/b><\/span>\u25cfAbility to demonstrate ROI to both technical and executive audiences.<\/span>\u25cfFlexible to work in shifts; QA\/testing experience is a plus.<\/span>Key Responsibilities:<\/b><\/span>\u25cfManage multiple priorities for enterprise and strategic customers.<\/span>\u25cfOnboard and train customers for effective platform usage.<\/span>\u25cfDeliver personalized product demos and webinars.<\/span>\u25cfIdentify risks and implement mitigation strategies for retention and growth.<\/span>\u25cfCollaborate with AE\/Renewals teams to ensure seamless renewals.<\/span>\u25cfLead quarterly\/monthly reviews, offering best practices and guidance.<\/span>\u25cfFoster customer advocacy within your portfolio.<\/span>Benefits:<\/b><\/span>In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:<\/span>Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000<\/span>Gratuity as per payment of Gratuity Act, 1972<\/span>Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends<\/span>Remote-First work environment that allows our people to work from anywhere in India<\/span>Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience<\/p>\n

Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"

Who are we and what do we do? BrowserStack is the world’s leading software testing platform powering over two million tests every day across 19 global data centers. BrowserStack’s products help developers build bug-free software for the 5 billion internet users accessing websites and mobile applications through millions of combinations of digital environments\u2014devices, browsers, operating<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-484","post","type-post","status-publish","format-standard","hentry","category-remote-jobs"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack-related-posts":[],"jetpack_shortlink":"https:\/\/wp.me\/pgs0IK-7O","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/484","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/comments?post=484"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/484\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/media?parent=484"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/categories?post=484"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/tags?post=484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}