{"id":2816,"date":"2025-09-17T03:03:48","date_gmt":"2025-09-17T03:03:48","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/helpdesk-senior-associate-l1-5-technical-support-2\/"},"modified":"2025-09-17T03:03:48","modified_gmt":"2025-09-17T03:03:48","slug":"helpdesk-senior-associate-l1-5-technical-support-2","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/helpdesk-senior-associate-l1-5-technical-support-2\/","title":{"rendered":"Helpdesk Senior Associate &#8211; L1.5 Technical Support"},"content":{"rendered":"<p>Req ID: 335550<span class=\"br\"><\/span>NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.<span class=\"br\"><\/span>We are currently seeking a Helpdesk Senior Associate &#8211; L1.5 Technical Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).<span class=\"br\"><\/span>At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company\u2019s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.<span class=\"br\"><\/span>NTT DATA, Inc. currently seeks a &#8220;Helpdesk Associate\u201d to join our team in \u201cNoida\u201d.<span class=\"br\"><\/span><b>Requirements:<\/b><\/p>\n<ul>\n<li>Helpdesk Sr. Associate at Grade-5 position in Service Desk<\/li>\n<li>Must be a Graduate. B.Tech\/B.E or any other technical degree preferred<\/li>\n<li>Good communication skills with minimum 1 year of international calling experience<\/li>\n<li>Good comprehension &#038; writing skills.<\/li>\n<li>Must possess excellent customer handling skills<\/li>\n<li>Should be comfortable to work in rotational shift with 24&#215;7 support window<\/li>\n<\/ul>\n<p><b>Job description:<\/b><\/p>\n<ul>\n<li>Provide L1.5 technical guidance in activities associated with identification, prioritization &#038; resolution of reported problems through Phone, Email &#038; Chat.<\/li>\n<li>Activities include recognition, research, isolation, resolution &#038; follow up steps.<\/li>\n<li>Typically, the associate level participates in a supportive role by acting as a liaison between customers &#038; departments within the Client Infrastructure.<\/li>\n<li>Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office &#038; COTS applications etc.<\/li>\n<li>Sound knowledge of ITIL best practices around Incident &#038; Request Management procedures.<\/li>\n<\/ul>\n<p> About NTT DATA<span class=\"br\"><\/span>NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&#038;D to help organizations and society move confidently and sustainably into the digital future. Visit us at<span class=\"br\"><\/span>Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client\u2019s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .<span class=\"br\"><\/span>NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you&#8217;d like more information on your EEO rights under the law, please click . For Pay Transparency information, please click .<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.co.in\/jobad\/in56f5483eb0b946ce0159b24484d5e4e1?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Req ID: 335550 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate &#8211; L1.5 Technical Support to join our team in Noida, Uttar Pradesh (IN-UP)<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[31],"tags":[],"class_list":["post-2816","post","type-post","status-publish","format-standard","hentry","category-jobs-in-noida"],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack-related-posts":[],"jetpack_shortlink":"https:\/\/wp.me\/pgs0IK-Jq","jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/2816","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/comments?post=2816"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/2816\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/media?parent=2816"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/categories?post=2816"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/tags?post=2816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}