{"id":2815,"date":"2025-09-17T03:03:49","date_gmt":"2025-09-17T03:03:49","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/helpdesk-senior-associate-itil\/"},"modified":"2025-09-17T03:03:49","modified_gmt":"2025-09-17T03:03:49","slug":"helpdesk-senior-associate-itil","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/helpdesk-senior-associate-itil\/","title":{"rendered":"Helpdesk Senior Associate &#8211; ITIL"},"content":{"rendered":"<p>Req ID: 330565<span class=\"br\"><\/span>NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.<span class=\"br\"><\/span>We are currently seeking a Helpdesk Senior Associate &#8211; ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).<span class=\"br\"><\/span>Position&#8217;s Overview<br \/>\n       At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company\u2019s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.<span class=\"br\"><\/span>NTT DATA, Inc. currently seeks an \u201cHelp Desk Senior Associate\u201d to join our team in \u201cNoida\u201d.<span class=\"br\"><\/span>Position&#8217;s General Duties and Tasks<br \/>\n       In these roles you will be responsible for: <\/p>\n<ul>\n<li>Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.<\/li>\n<li>Record, Update and Escalate Support issues to the next level in a timely manner.<\/li>\n<li>Support all IT onboarding activities for end-users<\/li>\n<li>Work with our internal IT Teams on system testing, integration and maintenance.<\/li>\n<li>Engage in the discovery of new IT business tools, to support our business users as well as our internal IT Team.<\/li>\n<li>Seek, Suggest, Evaluate and implement process and technology improvements.<\/li>\n<li>Willing to learn &#038; grow in other IT Business areas<\/li>\n<\/ul>\n<p> Requirements for this role include:<br \/>\n       Excellent English is written and verbal communication skills. \u2022 Exceptional customer service skills. \u2022 Great Team player \u2022 Great communication skills, comfortable working with various stakeholders<br \/>\n       4,50,000\u2022 Strong troubleshooting skills, bug finding, and resolution \u2022 Ability to work independently within a diverse global team \u2022 IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)<span class=\"br\"><\/span>In addition, preferable skills and behaviours include: \u2022 Knowledge in First Level Support for Business applications such as Oracle, Workday, BI, Agile, etc. \u2022 Knowledge in Desktop Support \u2022 Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel &#038; MS PowerPoint etc.<span class=\"br\"><\/span>About NTT DATA<span class=\"br\"><\/span>NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&#038;D to help organizations and society move confidently and sustainably into the digital future. Visit us at<span class=\"br\"><\/span>NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you&#8217;d like more information on your EEO rights under the law, please click . For Pay Transparency information, please click .<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.co.in\/jobad\/in01eaec5ad369fbf48e14e3f8bd8a885c?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Req ID: 330565 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate &#8211; ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[31],"tags":[],"class_list":["post-2815","post","type-post","status-publish","format-standard","hentry","category-jobs-in-noida"],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack-related-posts":[],"jetpack_shortlink":"https:\/\/wp.me\/pgs0IK-Jp","jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/2815","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/comments?post=2815"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/2815\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/media?parent=2815"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/categories?post=2815"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/tags?post=2815"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}