{"id":2358,"date":"2025-08-27T03:05:29","date_gmt":"2025-08-27T03:05:29","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/sd-lead\/"},"modified":"2025-08-27T03:05:29","modified_gmt":"2025-08-27T03:05:29","slug":"sd-lead","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/sd-lead\/","title":{"rendered":"SD Lead"},"content":{"rendered":"

Who We Are<\/b><\/span>At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward \u2013 always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.<\/span>The Role<\/b><\/span>Are you ready to lead and inspire a team of talented professionals towards delivering services that make a real impact? As a Services Delivery Team Lead at Kyndryl, you\u2019ll have the opportunity to take the lead in guiding our squads towards delivering exceptional end-to-end services. As a facilitator of agile practices, you’ll be instrumental in optimizing workflows, identifying bottlenecks, and eliminating obstacles to supercharge squad performance. Armed with your deep technical expertise, you’ll champion high-quality deliverables throughout the technical services life-cycle, not only meeting but exceeding our customer business needs.<\/span>Your role extends beyond technical expertise \u2013 it’s about understanding our customer industries and how they utilize our products to achieve their desired outcomes. You’ll work in tandem with Delivery Managers to ensure that these customer service priorities are met. You\u2019ll steer your squads past technology and process roadblocks, leveraging Kyndryl Bridge’s unique data insights to tailor improvements and enhance service stability.<\/span>As the go-to technical resource, you’ll take the lead in troubleshooting and resolving complex service-related issues while ensuring that squad workloads align with business priorities. Your ability to communicate effectively will be crucial as you engage with client stakeholders, maintain synchronization on project progress, and provide valuable feedback to help squad members grow. You’ll represent the team at user group meetings, leadership gatherings, and client interactions, deftly navigating complex scenarios as they arise.<\/span>You’ll play a pivotal role in interdisciplinary service improvements projects, collaborating with other squads and creating agile teams to meet customer evolving needs. Setting and achieving challenging yet attainable team targets will be second nature to you, aligning with business metrics, performance standards, and SLAs while diligently managing individual and team performance.<\/span>As a Services Delivery Team Lead, you’ll have the opportunity to leverage cutting-edge data-driven insights and AI services, following best practices to tackle intricate data management challenges and deliver data modernization and platform management services. Ideally, you’ll possess both a technical background and well-developed interpersonal skills \u2013 bridging the gap between the technical and account leadership worlds and fostering a deep understanding of the team’s technical resolutions.<\/span>If you’re ready to lead, innovate, and drive services delivery excellence that make a difference \u2013 join us at Kyndryl and help deliver real-world impact through technology and collaboration.<\/span>Your Future at Kyndryl
\n Kyndryl has a global footprint, which means that as a technical leader at Kyndryl, you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential \u2013 offering a wide range of professional and personal growth opportunities that you won\u2019t find anywhere else.<\/span>Who You Are<\/b><\/span>You\u2019re good at what you do and possess the required experience to prove it. However, equally as important \u2013 you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused \u2013 someone who prioritizes customer success in their work. And finally, you\u2019re open and borderless \u2013 naturally inclusive in how you work with others.<\/span>Required Skills and Experience:<\/b><\/span>Having 6+ years of Experinece in service Desk lead<\/span>Excellent written and verbal communication in English<\/span>Technical Knowledge preferred<\/span>Excellent Team Management Skills<\/span>Good logical thinking<\/span>Proven capability to manage\/influence internal and external stake holders<\/span>Able to manage team members across locations and across shifts<\/span>Potential to act as a backup for other domain leads<\/span>Accountable for all customer experience in the Service Desk domain<\/span>Excellent understanding of ITIL processes<\/span>Excellent knowledge of Microsoft Office suite, especially Excel & PowerPoint, is a must<\/span>Manage the service desk support domain<\/span>Servicenow, Microsoft O365 – Office products ( Outlook, PowerPoint, OneDrive, Teams, SharePoint etc), Basic desktop application knowledge, basic Avaya, AWS cloud connect knowledge,<\/span>Preferred Skills and Experience:<\/b><\/span>Responsible for the activities in Service desk domain<\/span>ITIL4 Certified within 6 months from the time resource is on boarded into to the project<\/span>Good Understanding of Service Now as a tool<\/span>Skills Validation will be enabledat all skill levels for New Hires and assessment score will be shared with CUSTOMER Nominated SPOC on quarterly basis up to 2 Quarters<\/span>Being You<\/span>Diversity is a whole lot more than what we look like or where we come from, it\u2019s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we\u2019re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you \u2013 and everyone next to you \u2013 the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That\u2019s the Kyndryl Way.<\/span>What You Can Expect<\/b><\/span>With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter \u2013 wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.<\/span>Get Referred!<\/span>If you know someone that works at Kyndryl, when asked \u2018How Did You Hear About Us\u2019 during the application process, select \u2018Employee Referral\u2019 and enter your contact’s Kyndryl email address.<\/p>\n

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Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward \u2013 always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[72],"tags":[],"class_list":["post-2358","post","type-post","status-publish","format-standard","hentry","category-google-cloud-jobs"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack-related-posts":[],"jetpack_shortlink":"https:\/\/wp.me\/pgs0IK-C2","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/2358","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/comments?post=2358"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/2358\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/media?parent=2358"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/categories?post=2358"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/tags?post=2358"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}