{"id":1737,"date":"2025-08-02T08:04:07","date_gmt":"2025-08-02T08:04:07","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/executive-vmo-and-contact-centre-procure-to-pay-process-ops\/"},"modified":"2025-08-02T08:04:07","modified_gmt":"2025-08-02T08:04:07","slug":"executive-vmo-and-contact-centre-procure-to-pay-process-ops","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/executive-vmo-and-contact-centre-procure-to-pay-process-ops\/","title":{"rendered":"Executive-VMO and Contact Centre-Procure to Pay-Process Ops"},"content":{"rendered":"<p><b>Role Specification<\/b><span class=\"br\"><\/span>Role Title: Executive &#8211; VMO &#038; Contact Centre<span class=\"br\"><\/span>Reporting Manager: Senior Manager &#8211; VMO<span class=\"br\"><\/span>Location: Pune<span class=\"br\"><\/span><b>Purpose of the Role:<\/b><span class=\"br\"><\/span>Role holder responsible to handle end to end Finance and accounting Business requirement of TML Group with timely delivery across all subsidiaries and sub functions of TML related to VMO &#038; others if any.<span class=\"br\"><\/span><b>Job Responsibilities:<\/b><span class=\"br\"><\/span>Vendor Management Office (VMO) &#8211; <\/p>\n<ul>\n<li>Working closely with vendors and Business Owners on a day-to-day basis<\/li>\n<li>Assisting with planning and developing the vendor management policy, program and procedures<\/li>\n<li>Communicating with internal\/finance departments such as lines of business\/business units, internal audit,<\/li>\n<li>senior management and more to answer vendor questions and oversee tasks<\/li>\n<li>Maintaining a database of pertinent risk information pertaining to third parties, and communicating this data<\/li>\n<li>via consistent reporting to senior leadership, pertinent stakeholders and the board<\/li>\n<li>Assisting with vendor on boarding, PR request &#038; follow-up with respective stakeholder, Provisioning,<\/li>\n<li>Budgeting, Purchase order creation and amendment on regular basis or as and when required.<\/li>\n<li>Track and monitor budget vs spend analysis at vendor and BU level to effectively control and optimize cost.<\/li>\n<li>Perform tasks like invoice validation, follow up with Business for approvals, processing and payment release as per agreed terms and conditions.<\/li>\n<li>Assisting with monthly activities like Provisioning, account reconciliation, monthly commercial reporting etc.<\/li>\n<\/ul>\n<p> MIS &#038; Reporting \u2013 <\/p>\n<ul>\n<li>Track and report key indicators such as Head Count \/ Attrition \/ Capacity \/Absenteeism \/ Login Hours<\/li>\n<li>\/Productivity\/Utilization\/Schedule adherences of Contact Center operation via different key reports.<\/li>\n<li>Monitor &#038; Reports Productive Time usage to improve productivity &#038; manage SLAs.<\/li>\n<li>Generation of daily, Weekly and monthly Dashboards like Agents utilization, Productivity reports, Capacity \u2013 Planned vs Actual etc.<\/li>\n<li>Perform Data Analysis basis of Reports &#038; Dashboards are being published. Publish such analytical reports with the internal stakeholders highlighting the findings, trends, action points for productivity improvement\/cost optimization.<\/li>\n<li>Collate, Record, maintain accurate input data for validating monthly billing inputs from Vendors.<\/li>\n<li>Monitor and review the operational reports and share the SMS usage and benefit analysis with business on monthly basis. (Ex : SMS budget value vs actual utilization, variation report, impact of promo and output achieved Lob process owner &#038; region wise)<\/li>\n<li>Prepare PowerPoint presentation basis on defined KPIs for Contact Center vendors and their operation and<\/li>\n<li>also commercial Dashboards in consultation with reporting Manager for monthly reviews with TML Business<\/li>\n<li>Owners, Vendors &#038; TMLBSL Management.<\/li>\n<\/ul>\n<p><b>People Management \u2013<\/b><\/p>\n<ul>\n<li>Effectively address\/resolve issues\/concerns\/escalations of internal and external customers\/stakeholders in areas of VMO, Workforce &#038; Operation Management, Financial MIS &#038; Reporting &#038; others if any.<\/li>\n<li>Expected to work in timeline with, \u201cCan Do\u201d and with taking ownership attitude towards the assigned responsibility\/task is expected.<\/li>\n<\/ul>\n<p> Teamwork and Communication \u2013 <\/p>\n<ul>\n<li>Responsible for own learning and development with guidance from team leader\/ manager<\/li>\n<li>Ensure a \u2018customer centric\u2019 and \u2018partnership approach\u2019 to develop strong relationships with other working groups.<\/li>\n<li>Effective communication of issues across the TMLBSL and working groups<\/li>\n<\/ul>\n<p> Process\/Function \u2013 <\/p>\n<ul>\n<li>Vendor commercial process<\/li>\n<li>Vendor operation &#038; escalation management<\/li>\n<li>Contact Centre and Telecom Industry<\/li>\n<\/ul>\n<p> Stakeholder Profiles &#038; Nature of Interactions:<span class=\"br\"><\/span>Internal<span class=\"br\"><\/span>TMLBSL Internal Team<span class=\"br\"><\/span>External<span class=\"br\"><\/span>Contact Centre &#038; VMO<span class=\"br\"><\/span><b>Desired Candidate Profile:<\/b><span class=\"br\"><\/span>Functional Knowledge of Skills (Must Have) \u2013 <\/p>\n<ul>\n<li>Hands on experience in Finance and Accounting especially Accounts Payable processes and standard practices, Purchase order creation and invoice processing, account reconciliation etc. is must.<\/li>\n<li>Hands on experience in Vendor Management Office for Service Vendors<\/li>\n<li>Good MIS &#038; Analytical skill<\/li>\n<li>BPO\/KPO\/SSC Experience would be preferred<\/li>\n<\/ul>\n<p> Leadership Behavior \u2013<span class=\"br\"><\/span>AGILITY &#8211; Agility is best demonstrated by tenacity to achieve challenging goals and adapting to a variety of situations, individuals or groups.<span class=\"br\"><\/span>RISK TAKING &#8211; Risk taking is best demonstrated by questioning status quo and taking on challenges despite uncertainties<span class=\"br\"><\/span>EMPOWERMENT &#8211; Empowerment is best demonstrated by sharing authority as well responsibility for decision making and stretch team capabilities to maximize results<span class=\"br\"><\/span>OWNER&#8217;S MINDSET &#8211; Developing a sense of being enterprising, understanding the purpose of delivering superior business results and having a stake in it by being accountable for quality and success of the outcomes, delivered through concrete action.<span class=\"br\"><\/span>ACCOUNTABILITY &#8211; Accountability is best demonstrated by taking full responsibility of the task and holding each other accountable for the outcomes<span class=\"br\"><\/span>COLLABORATION &#8211; Collaboration is best demonstrated by working effectively with internal \/ external partners and Sharing information, ideas and expertise with others<span class=\"br\"><\/span>EMBRACE DIVERSITY &#8211; Embrace diversity is best demonstrated by valuing and levering variety and distinctiveness and enabling diverse groups to let their differences flourish to achieve best outcomes<span class=\"br\"><\/span>PASSION FOR CUSTOMER &#8211; Passion for customer is best demonstrated by sustainably implementing practices that meet customers\u2019 needs and building productive alliances with customers \/ stakeholder<span class=\"br\"><\/span>Educational Qualification &#8211; B.Com\/M.Com\/MBA \u2013 Finance<span class=\"br\"><\/span>Technical Skill required \u2013 <\/p>\n<ul>\n<li>Hands on experience on SAP AP, MM, FI &#038; Project Module<\/li>\n<li>Excellent knowledge and hands on experience in MS Office (Excel, Word, PowerPoint, outlook)<\/li>\n<li>Hands on experience on IT related vendor management.<\/li>\n<li>Knowledge of VBA platform\/application &#8211; Preferred<\/li>\n<\/ul>\n<p> Language Proficiency &#8211; Good Verbal and written communication in English<span class=\"br\"><\/span>Experience Required \u2013 3+ years of relevant experience<span class=\"br\"><\/span><b>Skills &#038; Competencies:<\/b><span class=\"br\"><\/span>Excellent communication and influencing skills<span class=\"br\"><\/span>Strategic Thinking<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.co.in\/jobad\/ind49c516ed930cbb94889d79c217db31a?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Role Specification Role Title: Executive &#8211; VMO &amp; Contact Centre Reporting Manager: Senior Manager &#8211; VMO Location: Pune Purpose of the Role: Role holder responsible to handle end to end Finance and accounting Business requirement of TML Group with timely delivery across all subsidiaries and sub functions of TML related to VMO &amp; others if<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[26],"tags":[],"class_list":["post-1737","post","type-post","status-publish","format-standard","hentry","category-bpo-kpo-jobs"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack-related-posts":[],"jetpack_shortlink":"https:\/\/wp.me\/pgs0IK-s1","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/1737","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/comments?post=1737"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/1737\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/media?parent=1737"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/categories?post=1737"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/tags?post=1737"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}