{"id":1453,"date":"2025-07-18T05:05:45","date_gmt":"2025-07-18T05:05:45","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/senior-executive-it-operations\/"},"modified":"2025-07-18T05:05:45","modified_gmt":"2025-07-18T05:05:45","slug":"senior-executive-it-operations","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/senior-executive-it-operations\/","title":{"rendered":"Senior Executive &#8211; IT Operations"},"content":{"rendered":"<p>Senior Executive \u2013 IT Operations<span class=\"br\"><\/span><b>Job Title<\/b><span class=\"br\"><\/span>Senior Executive \u2013 IT Operations<span class=\"br\"><\/span><b>Function<\/b><span class=\"br\"><\/span>IT<span class=\"br\"><\/span><b>Reporting to<\/b><span class=\"br\"><\/span>Manager \u2013 IT Operations<span class=\"br\"><\/span>1. Purpose<span class=\"br\"><\/span>Responsible for day to day handling of the IT requirements in the RO \/ PUD \/ DC including maintenance of network facilities, general IT troubleshooting, helpdesk support etc.<span class=\"br\"><\/span>2. Key Responsibilities<span class=\"br\"><\/span><b>Responsibilities<\/b><\/p>\n<ul>\n<li>Ensure effective and timely resolution of queries of RO\/PUD\/DC employees with respect to IT systems and hardware facilities to ensure seamless business operations<\/li>\n<li>Ensure effective and timely resolution of customer queries with respect to systems and hardware facilities installed on their systems to facilitate efficient linkage with Blue Dart\u2019s operations<\/li>\n<li>Ensure adherence to all Standard Operating Procedures (SOPs), service level guidelines and policies pertaining to the IT function e.g. IT security related systems and procedures, IT policy manual firewalls, asset procurement and maintenance guidelines, user entitlements for laptop, data card, etc. at the PUD\/DC<\/li>\n<li>Responsible for the smooth functioning of EDP processes at the RO\/PUD\/DC<\/li>\n<li>Ensure 100% on time data capture during the in-scan and out-scan processes \u2013 to be removed<\/li>\n<li>Ensure Image Scanning and upload of proof of deliveries \/ delivery challahs in the database at the RO\/PUD\/ DC as per timelines<\/li>\n<li>Implement modules to support multi-level billing through technology solutions for both the operations teams and the customers<\/li>\n<li>Meet existing customers to maintain, develop and understand their MIS requirements and fulfill the same in conjunction with relevant departments<\/li>\n<li>Monitor network devices such as LAN, OTM devices, Wi-Fi, Voice and other infrastructure to ensure smooth conduct of business operations in the RO\/PUD\/ DC<\/li>\n<li>Conduct preventive and reactive maintenance of all equipment\u2019s and systems in a timely manner to ensure minimum downtime of systems<\/li>\n<li>Ensure data security in the RO\/PUD\/DC through appropriate use of security systems and firewalls<\/li>\n<li>Take daily data back-up for all systems on a regular basis to ensure minimum data loss and resolve any back-up issues that may arise<\/li>\n<\/ul>\n<ul>\n<li>Manage network infrastructure in the Hub to ensure adequate connectivity with minimal downtime (less than 0.01%)<\/li>\n<li>Ensure regular cleaning up of the physical IT assets (desktops, printers, etc.)<\/li>\n<li>Maintain up-to-date IT inventory database and the IT vendor\/ suppliers database for the Hub<\/li>\n<li>Provide support for the implementation of various IT applications like C2PC, Navision, etc. and other basic applications (MS Office, Adobe etc.) to ensure their smooth functioning; Also service any operational issue as may occur either under warranty or through AMC contracts<\/li>\n<li>Educate employees at the RO\/PUD\/DC on latest updates related to technologies &#038; business applications<\/li>\n<\/ul>\n<p> 3. Key Result Areas and Key Performance Indicators<span class=\"br\"><\/span>S.No.<span class=\"br\"><\/span><b>Key Result Areas<\/b><span class=\"br\"><\/span><b>Key Performance Indicators<\/b><span class=\"br\"><\/span>1.<span class=\"br\"><\/span>Ensure on time support to internal and external customers on their IT issues \/ queries <\/p>\n<ul>\n<li>% Adherence to overall IT service quality in terms of TATs in RO\/PUD\/ DC for<\/li>\n<\/ul>\n<ul>\n<li>Resolution of IT Queries \/ Issues of internal users<\/li>\n<li>Resolution of IT issues w.r.t. Blue Dart applications for external customers<\/li>\n<\/ul>\n<p> \u00b7 Instances of non-compliance with defined SOPs, guidelines and service quality parameters<span class=\"br\"><\/span>\u00b7 Ensure 100% capture of Airway Bills<span class=\"br\"><\/span>\u00b7 Adherence to maintenance of set time lapse between POD entry and Central database upload for BDE LAN locations, BDE Dial-up locations and RSPs<span class=\"br\"><\/span>\u00b7 Hardware Inventory Tally (number of instances of mismatches found)<span class=\"br\"><\/span>\u00b7 Adherence to timelines for patch updates, connection of machines on domain, etc.<span class=\"br\"><\/span>2.<span class=\"br\"><\/span>Maintenance and availability of IT infrastructure<span class=\"br\"><\/span>\u00b7 Number of instances of System Downtime (on e-Network and WAN)<\/p>\n<ul>\n<li>Adherence to timelines for establishment of IT facilities at RO\/PUD\/ DC<\/li>\n<li>100% uptime of IT infrastructure with nil failure impacting business\/operations.<\/li>\n<\/ul>\n<p> 3.<span class=\"br\"><\/span>Enterprise Security<span class=\"br\"><\/span>\u00b7 Compliance to Information Security Policy (Number of instances of deviations found)<span class=\"br\"><\/span>4.<span class=\"br\"><\/span>Ensure Performance Driven Culture<span class=\"br\"><\/span>\u00b7 Adherence to Performance Management system timelines and guidelines<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.co.in\/jobad\/in4d3714a7a4f49c013cd8c4f1bc27c5d2?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Senior Executive \u2013 IT Operations Job Title Senior Executive \u2013 IT Operations Function IT Reporting to Manager \u2013 IT Operations 1. Purpose Responsible for day to day handling of the IT requirements in the RO \/ PUD \/ DC including maintenance of network facilities, general IT troubleshooting, helpdesk support etc. 2. Key Responsibilities Responsibilities Ensure<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[6],"tags":[],"class_list":["post-1453","post","type-post","status-publish","format-standard","hentry","category-it-jobs"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack-related-posts":[],"jetpack_shortlink":"https:\/\/wp.me\/pgs0IK-nr","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/1453","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/comments?post=1453"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/1453\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/media?parent=1453"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/categories?post=1453"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/tags?post=1453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}