{"id":1378,"date":"2025-07-13T04:03:02","date_gmt":"2025-07-13T04:03:02","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/it-support-specialist-level-2\/"},"modified":"2025-07-13T04:03:02","modified_gmt":"2025-07-13T04:03:02","slug":"it-support-specialist-level-2","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/it-support-specialist-level-2\/","title":{"rendered":"IT Support Specialist (Level 2)"},"content":{"rendered":"

7am \u2013 4pm EST (8 hours of work and 1 hour for lunch – weekdays)<\/span>Need to support off hours when required (approximately 5 times a month)<\/span>Company is seeking an experienced Level 2 IT Support Specialist. The ideal candidate will be responsible for escalated, more complex help desk tickets, helping set an example and guide our help desk admins to success. They will also lead help desk projects and assist in projects for our IT infrastructure and security compliance. The role demands a commitment to resolving complex technical issues, ensuring seamless operations, and supporting our company’s technological advancement. You\u2019ll assist in systems administration, provide support and maintenance for all users and devices, and be able to not only identify gaps in processes or procedures, but be able to resolve these effectively as well.<\/span>Key Responsibilities:<\/b><\/span>\uf0b7 Execute and oversee the installation, configuration, maintenance, and troubleshooting of
\n end-user workstation & thin client hardware, software, and peripheral devices
\n \uf0b7 Take on all escalated tickets and assist less tenured technicians in resolutions
\n \uf0b7 Lead or participate in IT projects to deploy new technologies and solutions
\n \uf0b7 Proactively resolve issues and determine best practices to automate and improve
\n efficiencies with existing processes to enable the business further
\n \uf0b7 Provide in-depth technical training to help desk admins to improve the skills of the team
\n \uf0b7 Streamline current practices\/processes to reduce time and costs in providing best
customer experience<\/b>
\n \uf0b7 Setting the best foot forward, leading by example to help lead and train help desk
\n administrators
\n \uf0b7 Configuration and maintenance of infrastructure software and hardware
\n \uf0b7 Improve help desk processes and ways to provide self-help capability for users
\n \uf0b7 Manage office network, internet connections, switches, firewalls, thin clients, IT devices,
\n biometrics, CCTV, badge systems<\/span>\uf0b7 Support\/maintain IT ticketing system and asset management solution
\n \uf0b7 Work with third party vendors to resolve issues and implement improvements
\n \uf0b7 Administer Microsoft resources, including Intune Autopilot and Intune MDM
\n \uf0b7 Be the liaison for communication for outages, triaging necessary individuals for a speedy
\n resolution
\n \uf0b7 Provide training and guidance to end-users on IT best practices
\n \uf0b7 Creating knowledge base articles for technicians and end users to support self-service
\n model
\n \uf0b7 The ability to identify gaps and resolve them on your own with little intervention
\n \uf0b7 Assisting in the management of our VOIP phone system, Zoom<\/span>Qualifications:<\/b><\/span>\uf0b7 Bachelor\u2019s degree in Computer Science, Information Technology, or a closely related
\n field, or equivalent experience required.
\n \uf0b7 Minimum of 3 years in IT help desk, IT infrastructure, or systems administration
experience<\/b>
\n \uf0b7 Strong troubleshooting experience in isolating and resolving complex IT related issues
\n \uf0b7 Strong knowledge of ticketing systems, such as ServiceDesk Plus, and the ability to
\n manage and configure the platform
\n \uf0b7 Strong understanding of IT security settings\/policies within Microsoft 365, Azure, Entra,
\n browsers, firewalls, operating systems, mobile\/laptop devices
\n \uf0b7 Strong understanding of Clouds, Windows, MacOS, Android, and iOS operating systems
\n \uf0b7 Strong customer service skills, being able to provide white glove service
\n \uf0b7 Strong team mindset to work closely with technical staff
\n \uf0b7 Strong communication skills to effectively work with technical teams
\n \uf0b7 Solid understanding of Microsoft Intune, Microsoft 365, VDI, Entra and Azure
\n administration experience
\n \uf0b7 Understands thin client environments and how to troubleshoot
\n \uf0b7 Understands and has knowledge of IT monitoring solutions to support high availability of
\n networks\/systems\/applications
\n \uf0b7 Knowledge of IT tools to assist in troubleshooting and enable solutions<\/span>\uf0b7 Knowledge of PowerShell and other scripting languages
\n \uf0b7 Knowledge of systems and networking software, firewall, wireless access points,
\n switches, network connections, and networking configurations and protocols
\n \uf0b7 Knowledge of VOIP phone systems, such as Zoom One
\n \uf0b7 Knowledge of understanding of onboarding and offboarding processes
\n \uf0b7 Cloud hosting experience, preferably with Microsoft Azure
\n \uf0b7 Experience with scripting and automation tools
\n \uf0b7 Ability to work independently and in a team-oriented environment
\n \uf0b7 Excellent communication skills with strong problem-solving and analytical skills
\n \uf0b7 Resolve complex issues requiring detailed systems and applications knowledge that
\n have been escalated from Tier I
\n \uf0b7 A friendly, positive demeanor with excellent customer service skills
\n \uf0b7 Prior experience leading a team is a plus
\n \uf0b7 Knowledge of current technological trends and developments to assist in the ability to
\n analyze and resolve computer problems<\/p>\n

Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"

7am \u2013 4pm EST (8 hours of work and 1 hour for lunch – weekdays) Need to support off hours when required (approximately 5 times a month) Company is seeking an experienced Level 2 IT Support Specialist. The ideal candidate will be responsible for escalated, more complex help desk tickets, helping set an example and<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[6],"tags":[],"class_list":["post-1378","post","type-post","status-publish","format-standard","hentry","category-it-jobs"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack-related-posts":[],"jetpack_shortlink":"https:\/\/wp.me\/pgs0IK-me","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/1378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/comments?post=1378"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/posts\/1378\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/media?parent=1378"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/categories?post=1378"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobsinindia\/wp-json\/wp\/v2\/tags?post=1378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}