{"id":9889,"date":"2024-12-10T10:59:05","date_gmt":"2024-12-10T10:59:05","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/representative-viii-customer-service-job\/"},"modified":"2024-12-10T10:59:05","modified_gmt":"2024-12-10T10:59:05","slug":"representative-viii-customer-service-job","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/representative-viii-customer-service-job\/","title":{"rendered":"Representative VIII, Customer Service Job"},"content":{"rendered":"<p>Rowad is a leading plastic product manufacturer in the Middle East. Our products are exported to more than 30 countries around the world. We believe in business excellence and through innovative manufacturing technologies, we offer the best products at competitive prices to our customers.<span class=\"br\"><\/span>Customer Service Representative<span class=\"br\"><\/span>An exciting opportunity is available Customer Service Representative, based in KSA who will report directly to Customer Service Head &#8211; Sales and Marketing.<span class=\"br\"><\/span><b>Summary:<\/b><span class=\"br\"><\/span>We are seeking for a motivated Customer Service Representative, Sales who will Establishes and maintains relationships with customers and handle customer queries and orders, order fulfilment and logistic fulfilment monitoring, and maintaining clean communications and customer satisfaction.<span class=\"br\"><\/span>In this role, you will be responsible of: <\/p>\n<ul>\n<li>Open and maintain customer accounts by recording account information, Keep records of customer interactions and file documents.<\/li>\n<li>Handling Customer inquiries.<\/li>\n<li>Feedback to customers regarding existing\/new orders, shipment, documentation, etc.<\/li>\n<li>Prepare quotations\/Proforma Invoice.<\/li>\n<li>Prepare Sales order confirmation<\/li>\n<li>Identify and assess customers&#8217; needs to achieve satisfaction<\/li>\n<li>Ensure timely delivery in coordination with planning and supply chain department.<\/li>\n<li>Prepare shipping documents\/bank documents.<\/li>\n<li>Handling &#038; issuing customer complaints in compliance to customer complaint handling procedure. Resolve product or service problems by clarifying the customer&#8217;s complaint in coordination with relevant departments<\/li>\n<li>Follow the procedure and arrange lifting back of rejected materials from the customers.<\/li>\n<li>Prepare debit\/credit notes.<\/li>\n<li>Regular interaction with Accounts to maintain credit exposure, providing support to keep overdues under control.<\/li>\n<li>Issue system generated invoice for respective buyers<\/li>\n<li>Preparing manual documents i.e. invoice, TCN etc.<\/li>\n<li>Prepare product or service reports by collecting and analyzing customer information<\/li>\n<li>Contribute to team effort by accomplishing related results as needed.<\/li>\n<li>Prepares and send samples as requested by customer.<\/li>\n<li>Enters various data into the SAP system to include revised customer data.<\/li>\n<li>Performs duties of other Customer Service Representatives as needed in their absence.<\/li>\n<li>Performs other duties as assigned.<\/li>\n<li>Customer satisfaction resulting in account retention and regular orders.<\/li>\n<\/ul>\n<p><b>Minimum Qualification and Experience:<\/b><\/p>\n<ul>\n<li>Bachelor&#8217;s degree in marketing\/business administration<\/li>\n<li>3-5 years working experience.<\/li>\n<li>Proficient in using SAP\/ERP system, MS excel\/word\/Power point<\/li>\n<li>Knowledge of preparing shipping documents\/LC terms, etc.<\/li>\n<li>Proven customer support experience<\/li>\n<li>Excellent communication and presentation skills<\/li>\n<li>Ability to multi-task, prioritize and manage time effectively<\/li>\n<li>Ability to work under pressure<\/li>\n<\/ul>\n<p><b>Knowledge &#038; Skills Required:<\/b><\/p>\n<ul>\n<li>Presentation skills<\/li>\n<li>Planning &#038; organizing<\/li>\n<li>Customer Focus<\/li>\n<li>Fluency in English language with excellent communication (written &#038; oral) skills<\/li>\n<li>Very good Knowledge of MS Office applications (Word, Excel, Outlook, etc.)Effective communication in English (written &#038; oral).<\/li>\n<li>Expert knowledge in MS Office applications (Word, Excel, Power Point, Outlook, etc.)<\/li>\n<\/ul>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.com.sa\/jobad\/sac88daa8cc56edb7955ebb3d31d67c216?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Rowad is a leading plastic product manufacturer in the Middle East. Our products are exported to more than 30 countries around the world. We believe in business excellence and through innovative manufacturing technologies, we offer the best products at competitive prices to our customers. Customer Service Representative An exciting opportunity is available Customer Service Representative<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[32],"tags":[],"class_list":["post-9889","post","type-post","status-publish","format-standard","hentry","category-jobs-in-saudi-arabia"],"jetpack_publicize_connections":[],"jetpack-related-posts":[{"id":105896,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/sales-support-executive-4\/","url_meta":{"origin":9889,"position":0},"title":"Sales Support Executive","author":"Admin","date":"August 18, 2025","format":false,"excerpt":"Job Description: Salary up to $3K + $110 Transport Allowance Automation Machinery \/Components 5 Day work week office hour Central location Responsibilities: Customer order fulfilment (Sales & purchase orders, order form, etc) Preparation of shipping arrangements & schedule of delivery Regular update & monitoring of inventory stock movements and price\u2026","rel":"","context":"In &quot;Jobs In Singapore&quot;","block_context":{"text":"Jobs In Singapore","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-singapore\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":152629,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-customer-service-associate\/","url_meta":{"origin":9889,"position":1},"title":"We\u2019re Hiring Customer Service Associate","author":"Admin","date":"March 8, 2026","format":false,"excerpt":"Job Description: MAIN DUTIES AND RESPONSIBILITIES TO BE ACCOMPLISHED : Order & Fulfilment Management \u00e2\u0080\u00a2 Serve as the primary customer interface for order processing, changes, and delivery coordination \u00e2\u0080\u00a2 Ensure timely and accurate...","rel":"","context":"In &quot;Jobs In Singapore&quot;","block_context":{"text":"Jobs In Singapore","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-singapore\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":108564,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/customer-sales-representative-remote-5\/","url_meta":{"origin":9889,"position":2},"title":"Customer Sales Representative &#8211; Remote","author":"Admin","date":"August 26, 2025","format":false,"excerpt":"Customer Sales Representative (Remote): Your Next Career Opportunity! Are you a highly motivated and customer-focused..., independent environment, this remote position is your chance to shine. Why This Opportunity Stands Out: Uncapped Earning...","rel":"","context":"In &quot;Jobs In USA&quot;","block_context":{"text":"Jobs In USA","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-usa\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":152397,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-sales-representative-western-cape-textile-printing-related-industries-3\/","url_meta":{"origin":9889,"position":3},"title":"We\u2019re Hiring SALES REPRESENTATIVE \u2013 WESTERN CAPE (TEXTILE &#038; PRINTING RELATED INDUSTRIES)","author":"Admin","date":"March 5, 2026","format":false,"excerpt":"A forward thinking & dynamic company with offices in Cape Town (Head Office) and Gauteng, are looking to employ an experienced, target driven Sales Representative to join their team. The successful candidate will be responsible for marketing & selling our products to clothing, textile, printing & related industries in the\u2026","rel":"","context":"In &quot;Jobs In South Africa&quot;","block_context":{"text":"Jobs In South Africa","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-south-africa\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":153218,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-sales-representative-western-cape-textile-printing-related-industries-5\/","url_meta":{"origin":9889,"position":4},"title":"We\u2019re Hiring SALES REPRESENTATIVE \u2013 WESTERN CAPE (TEXTILE &#038; PRINTING RELATED INDUSTRIES)","author":"Admin","date":"March 8, 2026","format":false,"excerpt":"A forward thinking & dynamic company with offices in Cape Town (Head Office) and Gauteng, are looking to employ an experienced, target driven Sales Representative to join their team. The successful candidate will be responsible for marketing & selling our products to clothing, textile, printing & related industries in the\u2026","rel":"","context":"In &quot;Jobs In South Africa&quot;","block_context":{"text":"Jobs In South Africa","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-south-africa\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":157118,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-sales-representative-western-cape-textile-printing-related-industries-9\/","url_meta":{"origin":9889,"position":5},"title":"We\u2019re Hiring SALES REPRESENTATIVE \u2013 WESTERN CAPE (TEXTILE &#038; PRINTING RELATED INDUSTRIES)","author":"Admin","date":"March 14, 2026","format":false,"excerpt":"A forward thinking & dynamic company with offices in Cape Town (Head Office) and Gauteng, are looking to employ an experienced, target driven Sales Representative to join their team. The successful candidate will be responsible for marketing & selling our products to clothing, textile, printing & related industries in the\u2026","rel":"","context":"In &quot;Jobs In South Africa&quot;","block_context":{"text":"Jobs In South Africa","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-south-africa\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pg9e9d-2zv","jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/9889","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/comments?post=9889"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/9889\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media?parent=9889"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/categories?post=9889"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/tags?post=9889"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}