{"id":97619,"date":"2025-07-22T23:00:59","date_gmt":"2025-07-22T23:00:59","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/automation-support-professional-field-based-remote-pa\/"},"modified":"2025-07-22T23:00:59","modified_gmt":"2025-07-22T23:00:59","slug":"automation-support-professional-field-based-remote-pa","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/automation-support-professional-field-based-remote-pa\/","title":{"rendered":"Automation Support Professional- Field Based remote- PA"},"content":{"rendered":"<p>Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.<span class=\"br\"><\/span>Abbott is a global healthcare leader, creating breakthrough science to improve people\u2019s health. We\u2019re always looking towards the future, anticipating changes in medical science and technology.<span class=\"br\"><\/span>Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.<span class=\"br\"><\/span>Working at Abbott<span class=\"br\"><\/span>At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You\u2019ll also have access to: <\/p>\n<ul>\n<li>Career development with an international company where you can grow the career you dream of.<\/li>\n<li>Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.<\/li>\n<li>An excellent retirement savings plan with high employer contribution<\/li>\n<li>Tuition reimbursement, the<\/li>\n<\/ul>\n<p> student debt program and education benefit &#8211; an affordable and convenient path to getting a bachelor\u2019s degree. * A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. <\/p>\n<ul>\n<li>A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.<\/li>\n<\/ul>\n<p><b>The Opportunity<\/b><span class=\"br\"><\/span>The Field Service Engineer Automation is the primary automation account contact covering both technical support and customer experience. The position provides on-going proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty; securing retention; and driving value expansion at assigned accounts.<span class=\"br\"><\/span>Territory\/Location <\/p>\n<ul>\n<li>This position is remote.<\/li>\n<li>Qualified candidates must currently live in the Dubois, PA area.<\/li>\n<li>Travel up to 25%.<\/li>\n<\/ul>\n<p> What You\u2019ll Work On <\/p>\n<ul>\n<li>Provide technical Level I and Level II phone and on-site support to maintain product performance or resolve customer complaints for hardware proactively software, and reagent issues. Level I support is defined to a specific set of error codes that could be repaired in less than 1.5 hrs. Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs.<\/li>\n<li>Perform proactive service support activities to maintain system performance. Apply standard troubleshooting tools or concepts to identify the real issue and its root cause.<\/li>\n<li>Determine the urgency of service support requests; develop recommendations and implement solutions that reflect customer and Abbott business needs.<\/li>\n<li>Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.<\/li>\n<li>Plan and prioritize customer visits and activities to do in each account.<\/li>\n<li>Prepare; schedule; and execute training events with customers to improve customer self-sufficiency by developing the customer\u2019s ability to troubleshoot\/repair analyzers and increase knowledge of component replacement and assays.<\/li>\n<li>Coordinate order, delivery, and billing of products and\/or services in assigned accounts. Monitor inventory and replenish accordingly.<\/li>\n<li>Responsible for Service Contract Sales at assigned accounts.<\/li>\n<li>Partner with Enterprise Account Manager and\/or Sales Executive to develop account-specific lab strategy and execution throughout commercial cycle and participate in customer business reviews.<\/li>\n<li>Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. Develop\/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. Responsible for achieving revenue generation goals in assigned accounts.<\/li>\n<\/ul>\n<p><b>Required Qualifications<\/b><\/p>\n<ul>\n<li>Associate degree or equivalent experience.<\/li>\n<li>2 years of relevant experience with instrumentation utilized in a laboratory environment.<\/li>\n<li>2 years of experience interfacing with customers.<\/li>\n<\/ul>\n<p><b>Preferred Qualifications<\/b><\/p>\n<ul>\n<li>Electrical or Bio Medical engineer<\/li>\n<li>Medical Technician<\/li>\n<\/ul>\n<p> Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:<span class=\"br\"><\/span>Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.<span class=\"br\"><\/span>Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.<span class=\"br\"><\/span>The base pay for this position is $31.60 \u2013 $63.20 per hour. In specific locations, the pay range may vary from the range posted.<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.com\/jobad\/us1505eb74c96a03eb86e75b5a2d795ccb?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. Abbott is a global<\/p>\n","protected":false},"author":1,"featured_media":97620,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[16,78],"tags":[],"class_list":["post-97619","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jobs-in-usa","category-remote-jobs"],"jetpack_publicize_connections":[],"jetpack-related-posts":[{"id":106450,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/medical-representative-7\/","url_meta":{"origin":97619,"position":0},"title":"Medical Representative","author":"Admin","date":"August 19, 2025","format":false,"excerpt":"JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader that is creating breakthrough science to improve people\u2019s health. We\u2019re always looking towards the future, anticipating changes in medical science and technology. Work...","rel":"","context":"In &quot;Jobs In Gulf Countries&quot;","block_context":{"text":"Jobs In Gulf Countries","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":108433,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/manager-kol-engagement-healthcare-5-7-yrs-mumbai-after-sales-customer-service\/","url_meta":{"origin":97619,"position":1},"title":"Manager &#8211; KOL Engagement &#8211; Healthcare (5-7 yrs) Mumbai (After-Sales\/Customer Service)","author":"Admin","date":"August 26, 2025","format":false,"excerpt":"Our Client: Client operates in the health tech or remote health monitoring industry. It specializes in providing contactless health monitoring solutions using AI-powered sensors to track vital signs like heart rate, respiration, and sleep patterns. Their technology is often used in hospitals and home care settings for continuous, real-time health\u2026","rel":"","context":"In &quot;Jobs in India&quot;","block_context":{"text":"Jobs in India","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":104179,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/software-engineer-430\/","url_meta":{"origin":97619,"position":2},"title":"Software Engineer","author":"Admin","date":"August 13, 2025","format":false,"excerpt":"Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160\u2026","rel":"","context":"In &quot;IT Jobs&quot;","block_context":{"text":"IT Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":123027,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-customer-service-agent\/","url_meta":{"origin":97619,"position":3},"title":"We\u2019re Hiring Customer Service Agent","author":"Admin","date":"December 6, 2025","format":false,"excerpt":"DispatchHealth San Antonio, TX $43.00 per hour Permanent Full-time DispatchHealth is seeking a dedicated and empathetic Remote Customer Service Agent to support our mission of bringing high-quality, same-day medical care directly to patients\u2019 homes. In this role, you\u2019ll be the first point of contact for patients, families, and healthcare partners\u2014ensuring\u2026","rel":"","context":"In &quot;Jobs In USA&quot;","block_context":{"text":"Jobs In USA","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-usa\/"},"img":{"alt_text":"DispatchHealth","src":"https:\/\/i0.wp.com\/logoimg.careerjet.net\/140d25b65acc5c517df944c34767d1c0_mobile.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":170151,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-inpatient-coder-remote-flexible-schedule\/","url_meta":{"origin":97619,"position":4},"title":"We\u2019re Hiring Inpatient Coder \/ Remote \/ Flexible Schedule","author":"Admin","date":"March 30, 2026","format":false,"excerpt":"Inpatient Coder \u2013 IP Coder Location: Remote Schedule: Full-Time, Flexible Why work for RCM? Since 1975, RCM Health Care Services has proven to be a leading consulting and staffing firm matching expert talent to the nation's top healthcare institutions. RCM provides a range of revenue cycle and health information management\u2026","rel":"","context":"In &quot;Jobs In USA&quot;","block_context":{"text":"Jobs In USA","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-usa\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":113128,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/nutrition-specialist-mindanao\/","url_meta":{"origin":97619,"position":5},"title":"Nutrition Specialist (Mindanao)","author":"Admin","date":"September 8, 2025","format":false,"excerpt":"A DAY IN A LIFE: Responsible for communicating ethically and delivering science based value propositions building the image and the role of Nestl\u00e9 Infant Nutrition with HealthCare Professionals and institutions, within a specified territory, in order to compliantly drive recommendation\/advocacy \/prescriptions for these products. 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