{"id":87901,"date":"2025-06-24T03:57:56","date_gmt":"2025-06-24T03:57:56","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/infra-tech-support-practitioner-27\/"},"modified":"2025-06-24T03:57:56","modified_gmt":"2025-06-24T03:57:56","slug":"infra-tech-support-practitioner-27","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/infra-tech-support-practitioner-27\/","title":{"rendered":"Infra Tech Support Practitioner"},"content":{"rendered":"

Project Role : Infra Tech Support Practitioner
\n Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware\/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions\/vendors\/brands. Work includes L1 and L2\/ basic and intermediate level troubleshooting.
\n Must have skills : Infrastructure Service Management, Functional Testing
\n Good to have skills : NA
\n Minimum 18 year(s) of experience is required
\n Educational Qualification : 15 years full time education<\/span>Summary: To manage infrastructure service delivery and operations for large scale system integration projects such as data lake or digital platforms Roles & Responsibilities: \u2022 Primary contact for infrastructure design, deployment, and operations \u2022 Managing infrastructure and service delivery operations in terms of processes and tools (ITIL processes and ITSM\/ITOM tools) \u2022 Take full accountability of delivering agreed service levels related to infrastructure domain \u2022 Take ownership of infrastructure related incidents and drive for solutions working with various internal teams and third party solution providers such as OEMs and technology partners of the client \u2022 Define and develop operating procedures for seamless operations of the project \u2022 Manage transitioning of projects from deployment to operations \u2022 Analyze and provide reports on service delivery performance to client\u2019s leadership and Accenture\u2019s leadership \u2022 Contribute to design and implementation of on prem and cloud infrastructure in terms of compute, storage, network, and security components \u2022 Be a SPOC for all infrastructure initiatives in existing project and able to navigate through the client\u2019s landscape to upsell new initiatives in infrastructure space or able to pave ways for upselling value-driven initiatives for the client in other related domains such as application modernization, network transformation, and information security. \u2022 Lead the teams across various infrastructure towers such as compute, virtualization, storage, hyper-converged infrastructure, public cloud infrastructure, network, and security, and thrive for upskilling and cross skilling to rationalize the resources across the towers and across the clients. \u2022 Introduce innovative solutions such as automation to increase productivity and improve service delivery quality \u2022 Participate in architecture and design review and approval forums to ensure the infrastructure design principles are adhered to for any changes in the existing landscape or any new initiatives being rolled out in the existing landscape \u2022 Participate in client account planning and discussions to ensure infrastructure level initiatives are accounted for and issues are escalated to the right leaders for resolution \u2022 Build strong relationships with all client stakeholders and Accenture project teams for effective collaboration and outcomes Professional & Technical Skills: \u2022 Must have: o Master level in IT Infrastructure Service Delivery Management o ITIL Expert or Master Level o Strong Leadership skills o Strong Communication skills o Project Financial Management o Problem solving o Ability to drive discussions and ideas with client\u2019s senior leadership forums \u2022 Good to have o Architecture and Design skills for infrastructure solution in cloud and on-premise such as virtualized infrastructure, hyper-converged infrastructure, storage area network, IaaS and PaaS from AWS, Azure, GCP, etc. Additional Information: \u2022 Total IT experience of minimum 20 years \u2022 Minimum 12 years of experience in Infrastructure Service Delivery Management \u2022 Minimum BE \/ BTech from a reputed university<\/span>15 years full time education<\/span>About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people\u2019s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We\u2019re proud to be consistently recognized as one of the World\u2019s Best Workplaces\u2122.Join Accenture to work at the heart of change.<\/span>Visit us at<\/span>Equal Employment Opportunity Statement<\/b><\/span>All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.<\/span>Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.<\/span>Accenture is committed to providing veteran employment opportunities to our service men and women.<\/p>\n

Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware\/software support and implement technology at the operating system-level<\/p>\n","protected":false},"author":1,"featured_media":87902,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[21,20,71,15],"tags":[],"class_list":["post-87901","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hardware-jobs","category-it-jobs","category-it-jobs-jobs-in-uae","category-jobs-in-india"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2025\/06\/87901-infra-tech-support-practitioner.png?fit=%2C&ssl=1","jetpack-related-posts":[{"id":115372,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/infra-tech-support-practitioner-42\/","url_meta":{"origin":87901,"position":0},"title":"Infra Tech Support Practitioner","author":"Admin","date":"September 15, 2025","format":false,"excerpt":"Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware\/software support and implement\u2026","rel":"","context":"In "Hardware Jobs"","block_context":{"text":"Hardware Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/hardware-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":107829,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/infra-tech-support-practitioner-36\/","url_meta":{"origin":87901,"position":1},"title":"Infra Tech Support Practitioner","author":"Admin","date":"August 24, 2025","format":false,"excerpt":"Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware\/software support and implement\u2026","rel":"","context":"In "Hardware Jobs"","block_context":{"text":"Hardware Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/hardware-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":110768,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/infra-tech-support-practitioner-38\/","url_meta":{"origin":87901,"position":2},"title":"Infra Tech Support Practitioner","author":"Admin","date":"September 2, 2025","format":false,"excerpt":"Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware\/software support and implement\u2026","rel":"","context":"In "Hardware Jobs"","block_context":{"text":"Hardware Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/hardware-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":111832,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/infra-tech-support-practitioner-40\/","url_meta":{"origin":87901,"position":3},"title":"Infra Tech Support Practitioner","author":"Admin","date":"September 5, 2025","format":false,"excerpt":"Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware\/software support and implement\u2026","rel":"","context":"In "Hardware Jobs"","block_context":{"text":"Hardware Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/hardware-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":113956,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/infra-tech-support-practitioner-41\/","url_meta":{"origin":87901,"position":4},"title":"Infra Tech Support Practitioner","author":"Admin","date":"September 11, 2025","format":false,"excerpt":"Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware\/software support and implement\u2026","rel":"","context":"In "Hardware Jobs"","block_context":{"text":"Hardware Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/hardware-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":103818,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/infra-tech-support-practitioner-35\/","url_meta":{"origin":87901,"position":5},"title":"Infra Tech Support Practitioner","author":"Admin","date":"August 11, 2025","format":false,"excerpt":"running on various platforms (operating within a defined operating model and processes). Provide hardware\/software support.... You will work within a defined operating model and processes, focusing on hardware and software support while implementing...","rel":"","context":"In "Hardware Jobs"","block_context":{"text":"Hardware Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/hardware-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pg9e9d-mRL","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/87901","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/comments?post=87901"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/87901\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media\/87902"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media?parent=87901"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/categories?post=87901"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/tags?post=87901"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}