{"id":8524,"date":"2024-12-06T10:59:01","date_gmt":"2024-12-06T10:59:01","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/help-desk-technician\/"},"modified":"2024-12-06T10:59:01","modified_gmt":"2024-12-06T10:59:01","slug":"help-desk-technician","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/help-desk-technician\/","title":{"rendered":"Help Desk Technician"},"content":{"rendered":"<p>Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.<span class=\"br\"><\/span><b>Responsibilities<\/b><\/p>\n<ul>\n<li>Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.<\/li>\n<li>Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP\/Dell), to include trouble shooting using remote desktop connections, if applicable.<\/li>\n<li>Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).<\/li>\n<li>Maintain desktops; configure laptops; and, create and\/or modify user accounts, grant SharePoint page access, and share drive file permissions.<\/li>\n<li>Monitor and resolve issues to completion using the ticketing tracking systems.<\/li>\n<li>Escalate all advanced issues to senior-level technicians, engineers, or SMEs.<\/li>\n<li>Follow-up and\/or update the customer with status information, when applicable.<\/li>\n<li>Resolve and close trouble tickets.<\/li>\n<\/ul>\n<p><b>Qualifications<\/b><span class=\"br\"><\/span>2-3 years\u2019 IT experience in a help desk or technical support role. Bachelor\u2019s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP\/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.<span class=\"br\"><\/span>Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.<span class=\"br\"><\/span>EOE\/M\/F\/Vet\/Disabled<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.com.sa\/jobad\/sa686bf3e592b159c4cdc4dca46b1ad414?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position. Responsibilities Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions)<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[32],"tags":[],"class_list":["post-8524","post","type-post","status-publish","format-standard","hentry","category-jobs-in-saudi-arabia"],"jetpack_publicize_connections":[],"jetpack-related-posts":[{"id":157212,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-electrical-testing-commissioning-technician-construction\/","url_meta":{"origin":8524,"position":0},"title":"We\u2019re Hiring Electrical Testing &#038; Commissioning Technician \u2013 Construction","author":"Admin","date":"March 15, 2026","format":false,"excerpt":"Job Description : Exciting Job Opportunity for Testing & Commissioning Technician \u2013 Saudi Arabia Job Title: Electrical Testing & Commissioning Technician Job Location: Saudi Arabia Job Type: Contract Industry: Construction \/ Electrical Projects Passport Required: Yes Visa & Flight Tickets: Provided by Company Job Description We are looking for experienced\u2026","rel":"","context":"In &quot;IT Jobs&quot;","block_context":{"text":"IT Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":128702,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-hiring-testing-commissioning-technician-for-saudi-arabia\/","url_meta":{"origin":8524,"position":1},"title":"We\u2019re Hiring Hiring Testing &#038; Commissioning Technician for Saudi Arabia","author":"Admin","date":"January 9, 2026","format":false,"excerpt":"Job Description : Job Title-Testing & Commissioning (T&C) Technician Responsibilities: Perform comprehensive testing and commissioning of electrical systems and equipment in accordance with project specifications and industry standards. Conduct detailed functional checks to verify system performance, safety, and operational readiness. Document all test results, observations, and corrective actions accurately and\u2026","rel":"","context":"In &quot;IT Jobs&quot;","block_context":{"text":"IT Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":117407,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-receptionist-saudi-national\/","url_meta":{"origin":8524,"position":2},"title":"We\u2019re Hiring Receptionist (Saudi National)","author":"Admin","date":"November 24, 2025","format":false,"excerpt":"Company Description M\u04e7venpick Hotel & Residences Riyadh Job Description We are seeking a professional and friendly Receptionist to join our team in M\u04e7venpick Hotel & Residences Riyadh, Saudi Arabia. As the first point of contact for our organization, you will play a crucial role in creating a positive and welcoming\u2026","rel":"","context":"In &quot;Jobs In Gulf Countries&quot;","block_context":{"text":"Jobs In Gulf Countries","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":112807,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/bms-technicians\/","url_meta":{"origin":8524,"position":3},"title":"BMS Technicians","author":"Admin","date":"September 7, 2025","format":false,"excerpt":"BMS Technicians We are seeking good quality technicians : With Saudi council. good experience and behavior. English speaker. Profession in Iqama is technician.","rel":"","context":"In &quot;Jobs In Gulf Countries&quot;","block_context":{"text":"Jobs In Gulf Countries","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":107388,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/crane-operator-2\/","url_meta":{"origin":8524,"position":4},"title":"Crane Operator","author":"Admin","date":"August 22, 2025","format":false,"excerpt":"ZPEC is seeking a skilled Crane Operator to join our team at Aramco sites in Saudi Arabia. The candidate should have strong technical skills, relevant experience, and a solid commitment to safety and quality standards. Location: Saudi Ara...","rel":"","context":"In &quot;Jobs In Gulf Countries&quot;","block_context":{"text":"Jobs In Gulf Countries","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":159332,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-truck-refrigeration-technician-2\/","url_meta":{"origin":8524,"position":5},"title":"We\u2019re Hiring TRUCK REFRIGERATION TECHNICIAN","author":"Admin","date":"March 17, 2026","format":false,"excerpt":"Hiring for Saudi - Rentals car Transport Industry A leading Rentals car Transport Industry in Saudi for immediate deployment. \u2666\ufe0fTRUCK REFRIGERATION TECHNICIAN (Reefer Technician(Carrier & Thermoking) Installation, maintenance, and tro...","rel":"","context":"In &quot;Jobs In Gulf Countries&quot;","block_context":{"text":"Jobs In Gulf Countries","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pg9e9d-2du","jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/8524","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/comments?post=8524"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/8524\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media?parent=8524"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/categories?post=8524"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/tags?post=8524"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}