{"id":7955,"date":"2024-12-04T16:59:05","date_gmt":"2024-12-04T16:59:05","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/team-lead-service-delivery\/"},"modified":"2024-12-04T16:59:05","modified_gmt":"2024-12-04T16:59:05","slug":"team-lead-service-delivery","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/team-lead-service-delivery\/","title":{"rendered":"Team Lead, Service Delivery"},"content":{"rendered":"

Be the spark that brightens days and ignite your career with TTEC\u2019s award-winning employment experience. As a Team Lead working onsite in Five Ecom Center, you\u2019ll be a part of bringing humanity to business. #experienceTTEC<\/span>What You\u2019ll Do<\/span>Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You’ll motivate your team to make sure they’re on track to meet both TTEC and client metric performance goals. You’ll answer associate’s questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you’re the first-line manager for your team.<\/span>You\u2019ll report to the Manager, Service Delivery. We\u2019re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.<\/span>During a Typical Day, You\u2019ll<\/span>\u00b7 Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects<\/span>\u00b7 Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.<\/span>\u00b7 Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed<\/span>\u00b7 Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes<\/span>\u00b7 Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy<\/span>What You Bring to the Role<\/b><\/span>\u00b7 Associate degree, technical school, or equivalent work experience<\/span>\u00b7 Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others<\/span>\u00b7 Utilize time management skills and manage priority tasks<\/span>\u00b7 Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks<\/span>\u00b7 Customer-focused mindset<\/span>\u00b7 Comfortable with computer systems<\/span>What You Can Expect<\/b><\/span>\u00b7 Supportive of your career and professional development<\/span>\u00b7 An inclusive culture and community minded organization where giving back is encouraged<\/span>\u00b7 A global team of curious lifelong learners guided by our company values<\/span>\u00b7 Ask us about our paid time off (PTO) and wellness and healthcare benefits<\/span>\u00b7 And yes… a great compensation package and performance bonus opportunities, benefits you’d expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https:\/\/mybenefits.ttec.com\/?manual for more information.<\/span>About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.<\/span>TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.<\/span>(#LI-Onsite)<\/p>\n

Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"

Be the spark that brightens days and ignite your career with TTEC\u2019s award-winning employment experience. As a Team Lead working onsite in Five Ecom Center, you\u2019ll be a part of bringing humanity to business. #experienceTTEC What You\u2019ll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[45],"tags":[],"class_list":["post-7955","post","type-post","status-publish","format-standard","hentry","category-jobs-in-philippines"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack-related-posts":[{"id":104562,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/assistant-store-manager-7\/","url_meta":{"origin":7955,"position":0},"title":"Assistant Store Manager","author":"Admin","date":"August 14, 2025","format":false,"excerpt":"$59,300. base + Super + Bonus + Discounts Permanent Full Time (40 hours per week) Location: Chipping Norton, NSW Lead. 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Store Manager - Premium Fashion | Auckland International Airport An exciting opportunity is available for an experienced Store Manager to lead a premium fashion pop-up store opening at Auckland\u2026","rel":"","context":"In "Jobs In NewZealand"","block_context":{"text":"Jobs In NewZealand","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-newzealand\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":119147,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-service-workshop-manager\/","url_meta":{"origin":7955,"position":5},"title":"We\u2019re Hiring Service Workshop Manager","author":"Admin","date":"November 28, 2025","format":false,"excerpt":"We are looking for a skilled and motivated Service Manager to oversee and lead a well-established motor company in Tzaneen. Responsibilities: Manage all aspects of the Service and Parts Department. Oversee sales, staff, and finances for both departments. 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