{"id":67840,"date":"2025-04-29T13:59:27","date_gmt":"2025-04-29T13:59:27","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/senior-49\/"},"modified":"2025-04-29T13:59:27","modified_gmt":"2025-04-29T13:59:27","slug":"senior-49","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/senior-49\/","title":{"rendered":"Senior"},"content":{"rendered":"<p><b>Job Description:<\/b><span class=\"br\"><\/span><b>QUALIFICATIONS:<\/b><\/p>\n<ul>\n<li>Bachelor&#8217;s Degree in Business or IT related field of study<\/li>\n<li>MBA Preferred<\/li>\n<li>Not required, but preferred, one or more of the following: BPO certifications (Six Sigma, Lean Six Sigma, other, etc.)<\/li>\n<li>15+ years&#8217; experience in operations, customer service support, or business process optimization roles. Consulting background a plus.<\/li>\n<li>Excellent leadership, communication (written, verbal and presentation) and interpersonal skills and the ability to relate to all levels of the organization.<\/li>\n<li>Experience in working and collaborating with business and cross-functional teams<\/li>\n<li>Strong written and verbal communication skills.<\/li>\n<li>Strong negotiation skills, especially in managing customer expectations, and driving priorities<\/li>\n<li>Proven ability to manage, mentor and coach a globally dispersed team<\/li>\n<li>Proficiency in Microsoft Office Suite of tools<\/li>\n<li>Embrace the WWT culture and values<\/li>\n<li>Some domestic &#038; international travel will be required<\/li>\n<\/ul>\n<p> The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: <\/p>\n<ul>\n<li>Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program<\/li>\n<li>Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement<\/li>\n<li>Paid Time Off: PTO &#038; Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement<\/li>\n<li>Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program<\/li>\n<\/ul>\n<p><b>Equal Opportunity Employer<\/b><span class=\"br\"><\/span>We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!<span class=\"br\"><\/span>Preferred locations: MO, FL, NC, TX, AZ, MA, VA, AL, LA, GA, MN, OH, MI, WI, IA, SC<span class=\"br\"><\/span>#LI-SB1 #LI-Remote<span class=\"br\"><\/span><b>Requirements:<\/b><span class=\"br\"><\/span>Senior Director, Global Services Operations (GSO)<span class=\"br\"><\/span>Why WWT?<span class=\"br\"><\/span>Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world&#8217;s most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.<span class=\"br\"><\/span>With over 10,000 employees and more than 55 locations around the world, WWT&#8217;s culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work\u00ae for its unique blend of determination, innovation and creating a great place to work for all.<span class=\"br\"><\/span>Want to work with highly motivated individuals on high-performance teams? Join WWT today!<span class=\"br\"><\/span><b>What will you be doing?<\/b><span class=\"br\"><\/span>Join World Wide Technology, Inc. (WWT) as Senior Director, Global Services Operations (GSO) within our Strategic Initiatives &#038; Global Operations (SI&#038;GO) organization. In this dynamic role, you will lead a global operations team focused on supporting the customer facing activities of the Solutions Consulting &#038; Engineering organization (SC&#038;E), a global professional and consulting services delivery organization. By applying your extensive operational, business process, and customer service expertise you will drive alignment and continuous process improvement, through excellence and innovation, contributing to WWT\u2019s goals of being a profitable growth company that is also a great place to work for all.<span class=\"br\"><\/span><b>RESPONSIBILITIES:<\/b><\/p>\n<ul>\n<li>Maintain: Current operations must continue without interruption. The GSO team is responsible for ensuring that services-related processes are standardized, accurate, and aligned with both internal and customer requirements. Reinforcing and driving governance and completeness in pricing, SOWs, sales bookings, approval processes, and other key operational items that supports the Services sales motions.<\/li>\n<li>Strategic Planning &#038; Execution: Develop and manage long-term strategies to improve global services operations. Identify areas for process optimization, cost reduction and automation to enhance GSO services.<\/li>\n<li>Operational Management: Oversee the delivery of GSO services, ensuring organizational needs are met with high standards of quality and timeliness.<\/li>\n<li>Mentorship and Coaching: Leverage your extensive knowledge and experience to mentor and coach global team members. Foster their independence and growth, empowering them to make informed decisions and operate optimally. Success will be measured by quantifiable increases in team autonomy, highlighting your commitment to developing talent within the organization.<\/li>\n<li>Issue Resolution: Timely resolution to issues as they come up, within the defined boundaries of set expectations. Expectations will vary depending on various factors.<\/li>\n<li>KPIs: Identify, define and report on key KPIs for the GSO team.<\/li>\n<li>Continuous Process Improvement: Look for opportunities to continuously improve, course correct, or change existing processes, regardless of how long those processes have been in place.<\/li>\n<li>Strategic Partnership &#038; Engagement: Build partnerships and collaboration across WWT and all key stakeholders and partners to identify and address operational challenges, grow our support footprint globally and scale.<\/li>\n<li>Governance and Monitoring: Work with the SI&#038;GO organization to develop, implement and sustain a governance and monitoring capability to sustain best practices and process improvements that are implemented.<\/li>\n<li>Communication &#038; Reporting: Clear, consistent communication and reporting on health of the Services Operations as well as the overall functions of the team.<\/li>\n<li>Data Quality: Identify opportunities to optimize operational data quality, maintain focus and monitor and control continued review and potential opportunities for continuous improvement.<\/li>\n<li>Industry Standards and Best Practices: Brings their background, knowledge and experience to drive towards industry standards and best practices.<\/li>\n<\/ul>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.com\/jobad\/us948b7493da2a1eb11292e0c39e91d575?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Description: QUALIFICATIONS: Bachelor&#8217;s Degree in Business or IT related field of study MBA Preferred Not required, but preferred, one or more of the following: BPO certifications (Six Sigma, Lean Six Sigma, other, etc.) 15+ years&#8217; experience in operations, customer service support, or business process optimization roles. Consulting background a plus. Excellent leadership, communication (written<\/p>\n","protected":false},"author":1,"featured_media":67841,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[175,16],"tags":[],"class_list":["post-67840","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bpo-kpo-jobs","category-jobs-in-usa"],"jetpack_publicize_connections":[],"jetpack-related-posts":[{"id":100136,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/business-75\/","url_meta":{"origin":67840,"position":0},"title":"Business","author":"Admin","date":"July 31, 2025","format":false,"excerpt":"About Us: At Minutes to Seconds, we match people with great skills with tailor-fitted jobs to achieve well-deserved success. We know how to match people to the right job roles to create that perfect fit. This changes the dynamics of business success and catalyzes the growth of an individual. We\u2019re\u2026","rel":"","context":"In &quot;home&quot;","block_context":{"text":"home","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/home\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":101602,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/collections-agent-1-5-yrs-chennai-bangalore-telesales-inside-sales-bpo\/","url_meta":{"origin":67840,"position":1},"title":"Collections Agent (1-5 yrs) Chennai\/Bangalore (Telesales\/Inside Sales\/BPO)","author":"Admin","date":"August 4, 2025","format":false,"excerpt":"JOB DESCRIPTIONWe are looking for enthusiastic and motivated Collections Agents to join our team in Chennai. The ideal candidate is a fresher or someone with up to 1 year of experience in finance or lending operations, with strong communication skills in English and the local vernacular (Tamil preferred). This is\u2026","rel":"","context":"In &quot;Jobs in India&quot;","block_context":{"text":"Jobs in India","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":111842,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/hiring\/","url_meta":{"origin":67840,"position":2},"title":"Hiring","author":"Admin","date":"September 5, 2025","format":false,"excerpt":"Job Title: Quality Analyst Location: Miami, FL Employment Type: W2 Contract Work Model: On-site & Hybrid options available Eligibility Criteria: Candidates must be Green Card Holders, US Citizens, GC EAD, or H4 EAD Visa holders. Job Summary We are looking for a detail-oriented and analytical Quality Analyst to assess the\u2026","rel":"","context":"In &quot;BPO\/KPO Jobs&quot;","block_context":{"text":"BPO\/KPO Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/bpo-kpo-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":154761,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-mba-marketing-fresher-4\/","url_meta":{"origin":67840,"position":3},"title":"We\u2019re Hiring MBA Marketing Fresher","author":"Admin","date":"March 11, 2026","format":false,"excerpt":"Requirements Experience Looking for MBA Marketing fresher who will be intrested to work for International Sales \/ Business... (MBA preferred) Excellent verbal and written communication skills Strong negotiation and client-handling abilities...","rel":"","context":"In &quot;Jobs in India&quot;","block_context":{"text":"Jobs in India","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":156010,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-mba-marketing-fresher-7\/","url_meta":{"origin":67840,"position":4},"title":"We\u2019re Hiring MBA Marketing Fresher","author":"Admin","date":"March 13, 2026","format":false,"excerpt":"Requirements Experience Looking for MBA Marketing fresher who will be intrested to work for International Sales \/ Business... 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