{"id":62362,"date":"2025-04-14T03:01:38","date_gmt":"2025-04-14T03:01:38","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/staff-associate-work-center-tech-supt\/"},"modified":"2025-04-14T03:01:38","modified_gmt":"2025-04-14T03:01:38","slug":"staff-associate-work-center-tech-supt","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/staff-associate-work-center-tech-supt\/","title":{"rendered":"Staff Associate Work Center Tech Supt"},"content":{"rendered":"<p><b>Job Description:<\/b><span class=\"br\"><\/span>Responsible for developing, planning, and directing all aspects of international service assurance work centers. Establishes, implements, and maintains service assurance work center standards to ensure the proper care of the organization&#8217;s client base. Monitors program effectiveness and develops processes to increase its effectiveness.<br \/>\n       Provides engineering support to customers, customer support personnel and field support staff on systems and product issues. Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the technical solution. Provides technical feedback to engineering concerning product changes and enhancements.<span class=\"br\"><\/span>Preferable candidate with great English spoken\/written communication with CCNA\/relevant inter-networking skills.<span class=\"br\"><\/span>Overall Purpose: To monitor and analyze system operations, take or coordinate corrective actions, and establish, implement, and maintain service assurance standards to optimize system performance and enhance client satisfaction.<span class=\"br\"><\/span>Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following: <\/p>\n<ul>\n<li>Technical Issue Resolution: Diagnose and resolve hardware, software, and network problems efficiently.<\/li>\n<li>System and Code Management: Ensure secure, accurate migration and management of production code assets.<\/li>\n<li>Documentation and Standards: Document problems, enforce standards, and consult on compliance with development teams.<\/li>\n<li>Process Improvement: Analyze performance and implement processes for enhanced efficiency and effectiveness.<\/li>\n<li>User and Team Support: Provide technical support, training, and communication to users and IT staff.<\/li>\n<\/ul>\n<p> Job Contribution: An entry-level professional learning to apply concepts and referencing company policies to resolve routine issues. Gaining competence through structured assignments, contributions are centered around specific tasks. Works under detailed supervision, following outlined procedures, with visibility primarily within the department or region. Supervisor: No<span class=\"br\"><\/span>Education\/Experience: High school diploma desire. 0-2 years of related experience.<span class=\"br\"><\/span>Weekly Hours: 40<span class=\"br\"><\/span>Time Type: Regular<span class=\"br\"><\/span>Location: Bangalore, Karnataka, India<span class=\"br\"><\/span>It is the policy of AT&#038;T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and\/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&#038;T will provide reasonable accommodations for qualified individuals with disabilities. AT&#038;T is a fair chance employer and does not initiate a background check until an offer is made.<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.co.in\/jobad\/ind8238b485056c58059ccb7ed912d7b8c?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Description: Responsible for developing, planning, and directing all aspects of international service assurance work centers. Establishes, implements, and maintains service assurance work center standards to ensure the proper care of the organization&#8217;s client base. Monitors program effectiveness and develops processes to increase its effectiveness. Provides engineering support to customers, customer support personnel and field<\/p>\n","protected":false},"author":1,"featured_media":62363,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[21,20,71,15],"tags":[],"class_list":["post-62362","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hardware-jobs","category-it-jobs","category-it-jobs-jobs-in-uae","category-jobs-in-india"],"jetpack_publicize_connections":[],"jetpack-related-posts":[{"id":105892,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/senior-application-engineer-drives-inverter-vfd\/","url_meta":{"origin":62362,"position":0},"title":"Senior Application Engineer ( Drives\/ Inverter\/ VFD )","author":"Admin","date":"August 18, 2025","format":false,"excerpt":"Job Description: Industry: Electrical & Electronic Engineering Location: Kallang Working Hours: Monday Friday, 8.45am 5.45pm Good Remuneration Package Job Responsibilities: Provide pre and post sales technical solution for inverters \/ drives; Site troubleshooting and LV drive commissioning Organize in-house trainings for Sales and Marketing team; Provide technical trainings\/ seminars at\u2026","rel":"","context":"In &quot;Jobs In Singapore&quot;","block_context":{"text":"Jobs In Singapore","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-singapore\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":132190,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-functional-testing\/","url_meta":{"origin":62362,"position":1},"title":"We\u2019re Hiring Functional Testing","author":"Admin","date":"January 23, 2026","format":false,"excerpt":"Summary Your role in our mission Essential Job Functions Recommends product configurations to assist with overall system design and integration. 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The role involves understanding customer requirements, preparing technical proposals, and working closely with sales and engineering teams to deliver\u2026","rel":"","context":"In &quot;Jobs In Gulf Countries&quot;","block_context":{"text":"Jobs In Gulf Countries","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":108413,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/react-and-node-js-developer-7\/","url_meta":{"origin":62362,"position":4},"title":"React and Node JS Developer","author":"Admin","date":"August 25, 2025","format":false,"excerpt":"Responsibilities : A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. 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