{"id":51927,"date":"2025-03-16T05:59:39","date_gmt":"2025-03-16T05:59:39","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/specialist-i-cloud-infrastructure-services-2\/"},"modified":"2025-03-16T05:59:39","modified_gmt":"2025-03-16T05:59:39","slug":"specialist-i-cloud-infrastructure-services-2","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/specialist-i-cloud-infrastructure-services-2\/","title":{"rendered":"Specialist I &#8211; Cloud Infrastructure Services"},"content":{"rendered":"<p><b>Job Description:<\/b><span class=\"br\"><\/span>Role Proficiency:<span class=\"br\"><\/span>Resolve complex trouble tickets spanning across different technologies and fine tune infrastructure for optimum performance and\/or provide technical and people leadership (Hierarchical or Lateral)<span class=\"br\"><\/span>Outcomes: * 1) Mentor new team members in understanding customer infrastructure and processes <\/p>\n<ul>\n<li>2) Perform ticket data analysis for incident reduction<\/li>\n<li>3) Perform capacity planning based on increased demand<\/li>\n<li>4) Perform root cause analysis to find out corrective and preventive actions after every major incidents and escalations<\/li>\n<li>5) Work on problem tickets for finding permanent solutions of repeated issues<\/li>\n<li>6) Review and approve roll out and roll back plan for change implementation and ensure adherence for preventing unauthorized changes<\/li>\n<li>7) Identify opportunities for continued service improvement and delivery excellence which contributes to cost and optimization benefits to customer<\/li>\n<\/ul>\n<p> Measures of Outcomes: * 1) SLA Adherence <\/p>\n<ul>\n<li>2) Time bound resolution of elevated tickets &#8211; OLA<\/li>\n<li>3) Manage ticket backlog timelines &#8211; OLA<\/li>\n<li>4) Adhere to defined process \u2013 Number of NCs in internal\/external Audits<\/li>\n<li>5) Number of KB articles created<\/li>\n<li>6) Number of incidents and change ticket handled<\/li>\n<li>7) Number of elevated tickets resolved<\/li>\n<li>8) Number of successful change tickets<\/li>\n<li>9) % Completion of all mandatory training requirements<\/li>\n<\/ul>\n<p> Outputs Expected:<span class=\"br\"><\/span>Resolution: * Understand Priority and Severity based on ITIL practice<span class=\"br\"><\/span>resolve trouble ticket within agreed resolution SLA<span class=\"br\"><\/span>Troubleshooting: * Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference. <\/p>\n<ul>\n<li>Convert the new steps to KB article<\/li>\n<li>Perform logical\/analytical troubleshooting.<\/li>\n<li>Work on problem tickets to identify permanent solutions.<\/li>\n<li>Work on and resolve complex tickets spanning across multiple technology towers<\/li>\n<\/ul>\n<p> Escalation\/Elevation: * Escalate within organization\/customer peer in case of resolution delay. <\/p>\n<ul>\n<li>Understand OLA between delivery layers (L1<\/li>\n<\/ul>\n<p> L2<br \/>\n       L3 etc)<br \/>\n       adhere to OLA. * Elevate to next level<span class=\"br\"><\/span>work on elevated tickets from L1<span class=\"br\"><\/span>Tickets Backlog\/Resolution: * Follow up on tickets based on agreed timelines<span class=\"br\"><\/span>manage ticket backlogs\/last activity as per defined process. * Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure<span class=\"br\"><\/span>Installation: * Install and configure tools<span class=\"br\"><\/span>software and patches<span class=\"br\"><\/span>Runbook\/KB: * Update KB with new findings <\/p>\n<ul>\n<li>Document and record troubleshooting steps as knowledge base<\/li>\n<\/ul>\n<p> Collaboration: * Collaborate with different towers of delivery for ticket resolution (within SLA<span class=\"br\"><\/span>resolve L1 tickets with help from respective tower. * Collaborate with other team members for timely resolution of tickets. <\/p>\n<ul>\n<li>Actively participate in team\/organization-wide initiatives.<\/li>\n<li>Co-ordinate with UST ISMS teams for resolving connectivity related issues<\/li>\n<\/ul>\n<p> Stakeholder Management: * Lead the customer and vendor calls. <\/p>\n<ul>\n<li>Organize meeting with different stake holders.<\/li>\n<li>Take ownership for function&#8217;s internal communications and related change management.<\/li>\n<\/ul>\n<p> Strategic: * Define the strategy on data management<span class=\"br\"><\/span>policy management and data retention management. Support definition of the IT strategy for the function\u2019s relevant scope and be accountable for ensuring the strategy is tracked<br \/>\n       benchmarked and updated for the area owned.<span class=\"br\"><\/span>Process Adherence: * Thorough understanding of organization and customer defined process. <\/p>\n<ul>\n<li>Suggest process improvements and CSI ideas.<\/li>\n<li>Adhere to organization\u2019 s policies and business conduct.<\/li>\n<\/ul>\n<p> Process\/efficiency Improvement: * Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. <\/p>\n<ul>\n<li>Take accountability for overall productivity efforts within the function<\/li>\n<\/ul>\n<p> including coordination of function specific tasks and close collaboration with Finance.<span class=\"br\"><\/span>Process Implementation: * Coordinate and monitor IT process implementation within the function<span class=\"br\"><\/span>Compliance: * Support information governance activities and audit preparations within the function. <\/p>\n<ul>\n<li>Act as a function SPOC for IT audits in local sites (incl. preparation<\/li>\n<\/ul>\n<p> interface to local organization<br \/>\n       mitigation of findings<br \/>\n       etc.) * Work closely with ISRM (Information Security Risk Management). <\/p>\n<ul>\n<li>Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description.<\/li>\n<li>Coordination Support for CSI across all services in CIS and beyond.<\/li>\n<\/ul>\n<p> Training: * On time completion of all mandatory training requirements of organization and customer. <\/p>\n<ul>\n<li>Provide On floor training and one to one mentorship for new joiners.<\/li>\n<li>Complete certification of respective career paths.<\/li>\n<\/ul>\n<p> Performance Management: * Update FAST Goals in NorthStar<span class=\"br\"><\/span>track<br \/>\n       report and seek continues feedback from peers and manager. * Set goals for team members and mentees and provide feedback. <\/p>\n<ul>\n<li>Assist new team members to understand the customer environment<\/li>\n<\/ul>\n<p> day-to-day operations and people management<br \/>\n       for example roster<br \/>\n       transport and leaves. * Prepare weekly\/Monthly\/Quarterly governance review slides.<span class=\"br\"><\/span>Skill Examples: * 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers <\/p>\n<ul>\n<li>2) Modify \/ Create runbooks based on suggested changes from juniors or newly identified steps<\/li>\n<li>3) Ability to work on an elevated server ticket and solve<\/li>\n<li>4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines<\/li>\n<li>5) Servera. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.<\/li>\n<li>6) Storage and Back upa. Ability to give recommendations to customers. Perform Storage &#038; backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage &#038; backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage &#038; backup team and review the quality of ITSM process followed by the team.<\/li>\n<li>7) Clouda. Skilled in any one of the cloud technologies &#8211; AWS Azure GCP.<\/li>\n<li>8) Toolsa. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoringa. Skills in monitoring of infrastructure and application components10) Databasea. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.<\/li>\n<li>11) Quality Analysis:a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations<\/li>\n<\/ul>\n<p> Knowledge Examples:<span class=\"br\"><\/span>1) Good understanding of customer infrastructure and related CIs. * 2) ITIL Foundation certification <\/p>\n<ul>\n<li>3) Thorough hardware knowledge<\/li>\n<li>4) Basic understanding of capacity planning<\/li>\n<li>5) Basic understanding of storage and backup<\/li>\n<li>6) Networking:a. Hands-on experience in Routers switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools<\/li>\n<li>7) Server:a. Basic to intermediate powershell \/ BASH\/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration<\/li>\n<li>8) Storage and Backup:a. Subject Matter Expert in any of the Storage and Backup technology<\/li>\n<li>9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems<\/li>\n<li>10) Monitoring:a. Strong knowledge in ITIL process and functions<\/li>\n<li>11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills<\/li>\n<\/ul>\n<p><b>Additional Comments:<\/b><span class=\"br\"><\/span>Role &#8211; Oracle DBA\/MSSQL DBA Job Description Responsibilities: \u00b7 Install, configure, and maintain MSSQL Server and Oracle instances and databases. \u00b7 Proactively monitor database systems to ensure optimal performance including database tuning, query optimization, and capacity planning for both MSSQL and Oracle environments. \u00b7 Perform routine maintenance tasks such as index rebuilds, database consistency checks, etc. \u00b7 Develop and implement database backup and recovery strategies for MSSQL and Oracle databases. \u00b7 Troubleshoot and resolve database-related issues, including errors, performance bottlenecks, and connectivity problems. \u00b7 Plan and execute database upgrades and apply patches for MSSQL and Oracle environments. \u00b7 Collaborate with application team to support database-driven applications and projects. \u00b7 Develop and maintain documentation, including database schemas, configurations, and standard operating procedures for both MSSQL and Oracle environments. \u00b7 Implement and manage database security and access controls for MSSQL and Oracle environments. \u00b7 Strong experience in Azure, Azure SQL environments. Qualifications: \u00b7 8-9 years of experience as a Database Administrator with proficiency in managing MSSQL Server and Oracle databases in production environments. \u00b7 Strong knowledge on database architecture, administration, and performance tuning for both MSSQL and Oracle. \u00b7 Strong knowledge on Oracle\/MSSQL database version upgradation. \u00b7 Proficiency in SQL and PL\/SQL programming languages. \u00b7 Strong understanding of database management principles, including backup and recovery, performance tuning, and database security for both MSSQL and Oracle. \u00b7 Strong communication and interpersonal skills, with the ability to work effectively in a team environment. \u00b7 Certification on MSSQL Database Administration and Oracle Certified Professional (OCP) is a plus.<span class=\"br\"><\/span><b>Skills:<\/b><span class=\"br\"><\/span>Sql Server Administration,Database Migration,Azure Database Administrator<span class=\"br\"><\/span><b>About Company:<\/b><span class=\"br\"><\/span>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world\u2019s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients\u2019 organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact\u2014touching billions of lives in the process.<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.co.in\/jobad\/infb7aedc06faaf1f3481ea78bd0495fbf?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Description: Role Proficiency: Resolve complex trouble tickets spanning across different technologies and fine tune infrastructure for optimum performance and\/or provide technical and people leadership (Hierarchical or Lateral) Outcomes: * 1) Mentor new team members in understanding customer infrastructure and processes 2) Perform ticket data analysis for incident reduction 3) Perform capacity planning based on<\/p>\n","protected":false},"author":1,"featured_media":51928,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[71,20,15,150],"tags":[],"class_list":["post-51927","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-jobs-jobs-in-uae","category-it-jobs","category-jobs-in-india","category-ruby-jobs"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2025\/03\/51927-specialist-i-cloud-infrastructure-services.png?fit=1306%2C840&ssl=1","jetpack-related-posts":[{"id":107398,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/principal-software-developer-12\/","url_meta":{"origin":51927,"position":0},"title":"Principal Software Developer","author":"Admin","date":"August 22, 2025","format":false,"excerpt":"Job Category: Product Development Job Description: Design, devPrincipal Software Engineer (Performance & Efficiency... and resolve performance bottlenecks. 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