{"id":51365,"date":"2025-03-15T00:00:00","date_gmt":"2025-03-15T00:00:00","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/technical-lead-5\/"},"modified":"2025-03-15T00:00:00","modified_gmt":"2025-03-15T00:00:00","slug":"technical-lead-5","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/technical-lead-5\/","title":{"rendered":"Technical Lead"},"content":{"rendered":"<p><b>Job Description:<\/b><span class=\"br\"><\/span>Job Title: Ford Pro \/ Integrated Services Technical Lead, FPI\/C Products<span class=\"br\"><\/span><b>Responsibilities:<\/b><span class=\"br\"><\/span><b>Responsibilities:<\/b><\/p>\n<ul>\n<li>Orchestrate, leverage and sustainably maintain the Quality workstream for all Commercial Fleet and Cloud Based Connected activities.<\/li>\n<li>Lead skilled resources with unique\/different technical background spanning from Onboard\/Offboard technical knowledge and skillset to evaluate and establish Fleet focused Quality KPIs.<\/li>\n<li>Help influence new requirements to better serve the needs of the customer.<\/li>\n<li>Develop Key OKRs and Objectives for team success.<\/li>\n<li>Drive the Customer-Centric mindset with a flawless feature operation with appropriate prioritization and provide prompt customer assistance, aligned with key Stakeholders.<\/li>\n<li>Provide technical assessment on Customer impacts of newly developed Fleet features backed by solid and reliable data.<\/li>\n<li>Own the escalation process that addresses product, data quality, hardware, and software issues requiring coordination of support activity across multiple teams.<\/li>\n<li>For escalated concerns, ensure next steps \/ actions taken are communicated with the team(s) working to resolve an issue and the customer facing business group adhering to the business SLA&#8217;s.<\/li>\n<li>Act as an early-Quality liaison with Advanced\/Strategy\/Feature and Product teams to avoid late Quality fixes in the field.<\/li>\n<li>Lead any Quality forecast analysis on Fleet feature deployments.<\/li>\n<li>Leverage Connected Vehicle backend data for cascading leading indicators and troubleshooting issues in the field prior to customer complaints.<\/li>\n<li>Establish End-Customer feedback mechanisms and KPIs on all responsible features.<\/li>\n<li>Ability to concisely communicate within different levels of the Organization, including non-tech-savvy leaders.<\/li>\n<li>Innovative and able to find win-win solutions in the face of conflicting needs.<\/li>\n<li>Ability to influence product design through lessons learnt from quality feedback channels.<\/li>\n<li>Data driven, but also needs the ability to drive to conclusions with imperfect\/incomplete data.<\/li>\n<li>Follow the 5D\/8D Process, with main focuses on ICA\/PCA\/PRA.<\/li>\n<li>Think outside the box for customer resolution (Work with array of teams to find different solutions for hardware problems to help mitigate customer impact).<\/li>\n<li>Strong communication and presentation skills.<\/li>\n<\/ul>\n<p><b>Qualifications:<\/b><span class=\"br\"><\/span><b>Qualifications\/Requirements:<\/b><\/p>\n<ul>\n<li>EE \/ CS \/ Bachelor of Science \/ MBA degree<\/li>\n<li>5+ years of experience delivering products or managing quality in a technical function<\/li>\n<li>2+ years of experience on Vehicle Connectivity and Vehicle launches.<\/li>\n<li>2+ years of experience driving quality concerns is desired.<\/li>\n<li>Proven experience working with both Large\/Small Fleet Related metrics and external partners.<\/li>\n<li>Proven analytical abilities and advanced understanding of business functions, workflows, and processes.<\/li>\n<li>High emotional intelligence in both professional and social settings with ability to establish and maintain influential relationships across the organization and with customers.<\/li>\n<li>Practical experience generating process documentation and reporting.<\/li>\n<li>Ability to respond and prioritize several demands from different teams and point of view<\/li>\n<li>Ability to drive Quality\/Performance attitude into different levels inside the Company<\/li>\n<li>Flexible work shift (between 8AM and 8PM)<\/li>\n<li>Open to accommodate potential weekend work shift<\/li>\n<\/ul>\n<p> Our preferred qualifications:<\/p>\n<ul>\n<li>Knowledge in Six-Sigma and\/or Quality\/Reliability tools &#8211; DoE, Taguchi Methods, FMA<\/li>\n<\/ul>\n<ul>\n<li>Solid understanding of vehicle electrical architectures and components<\/li>\n<\/ul>\n<ul>\n<li>2+ years of experience delivering products or managing quality in a technical function.<\/li>\n<\/ul>\n<ul>\n<li>2+ years of experience on Vehicle Connectivity and Vehicle launches.<\/li>\n<\/ul>\n<ul>\n<li>Experience with Salesforce, SharePoint, MS Forms and other industry CRM and tools<\/li>\n<\/ul>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.co.in\/jobad\/in99a639514debb1e34defc709e391db2e?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Description: Job Title: Ford Pro \/ Integrated Services Technical Lead, FPI\/C Products Responsibilities: Responsibilities: Orchestrate, leverage and sustainably maintain the Quality workstream for all Commercial Fleet and Cloud Based Connected activities. Lead skilled resources with unique\/different technical background spanning from Onboard\/Offboard technical knowledge and skillset to evaluate and establish Fleet focused Quality KPIs. Help<\/p>\n","protected":false},"author":1,"featured_media":51366,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[15,24],"tags":[],"class_list":["post-51365","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jobs-in-india","category-mba-jobs"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2025\/03\/51365-technical-lead.png?fit=1306%2C840&ssl=1","jetpack-related-posts":[{"id":156914,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-golang-senior-technical-lead-11\/","url_meta":{"origin":51365,"position":0},"title":"We\u2019re Hiring Golang Senior Technical Lead","author":"Admin","date":"March 14, 2026","format":false,"excerpt":"Sorry, the page you are looking for could not be found. 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